autopom!

22651 Lambert St, 102, 92630, LAKE FOREST, United States
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4.05
Based on 20 Reviews

5

70.00%

4

5.00%

3

5.00%

2

0.00%

1

20.00%
About autopom!

We are autopom! The name “autopom!” represents “automotive peace of mind.” We are all about helping you have less anxiety about the high cost of unexpected auto repairs so you can have the benefits of owning a vehicle without all the worry and enjoy what we like to call automotive peace of mind or “autopom!” Our name features an exclamation point to highlight that we stand apart from other call centers in the industry that prioritize profits over customer needs. We prioritize your satisfaction as our valued customer. During the sales process, we practice honesty and transparency. After the sale, we are committed to providing exceptional customer service throughout the term of your protection plan. Like other companies in the industry, the policies we sell are administered by third parties. autopom! has enjoyed a successful record since 2010 by partnering with top brands such as Mercury Mechanical Protection, Enterprise Financial Group, and Omega Auto Care. Most claims are processed without needing autopom!’s intervention, but some claims may require a little assistance in rare cases. That’s why autopom! established our Customer Advocacy program. Occasionally when a claim does not meet a client’s expectations, we encourage our customers to contact us for assistance. Our team here at autopom! Will carefully listen to the customer’s concern or complaint, review the customer’s policy, and call the applicable claims Administrator and repair facility as necessary to guarantee that the customer is treated fairly per the terms of the policy. In summary, autopom! is dedicated to providing our customers with the peace of mind they need when faced with costly and unexpected auto repairs. Partnered with some of the top administrators in the industry, allows us to offer high-quality protection plans at an affordable price. Through our Customer Advocacy program, we guarantee that each customer is treated fairly according to the terms of their policy. Our commitment to excellence has been recognized by various online sources, including an A+ rating from Better Business Bureau, a 4.8-star user rating on Trustpilot, and we earned the Golden Wrench award from CarTalk.com – giving you confidence that autopom! will always be there for you in your time of need.

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James / Angela Simmonsr
GB

Not customer focused It was too hard to contact the company in order to get the approval to repair my car. It took at least three weeks and at one point I was told by customer service that no one will be calling the shop again as they have tried 3 to 4 times in the past. In the end I had to go to the dealer myself sit and wait on the phone to get someone to them. I have to get approval. It was only for approximately half of the cost of the repair.

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Lisa Grey
GB

Auto Pom is a great extended warranty… Auto Pom is a great extended warranty coverage to have with them. They are so friendly and professional with the customers. Very good and honest people to deal with. Will make sure your needs are satisfied and you are happy... I love them and will continue to keep my coverage with them...Hoorayyyyyy for Auto Pom 😊 Thank you Mike and all others!!!

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Melvin Coyle
GB

I have been with this company for four years. … I am a returning customer. Never any complaints from me when it came time for any repairs to my truck. They stand behind what they said they will do.

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Deborah Sabag
GB

It’s impossible to find a mechanic who… It’s impossible to find a mechanic who wants to deal with my warranty. My local Jeep dealer will not honor my warranty through Autopom and my local mechanic did t want to deal with the adjuster who asked inane questions such as “ how did the seal on the window break”? Ummm, it broke. In order to have a repair done, I must leave my car at my mechanic until a claims adjuster comes to verify the repair leaving me with no car. It’s too difficult of a process and I’m very disappointed in this warranty. I have had several repairs done to my car lately that I ended up paying out of pocket. Maybe if they provided a list of mechanics in my area who would honor my warranty?

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Gary S
GB

Great Coverage for the Hanger Queen One of the best investments I ever made. My 2017 GMC Sierra 1500 SLT turned out to be a hanger queen. Without the Autopom aftermarket warranty, I would have been out of pocket more than $10,000. Highly recommended

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