The repair man was very good The repair man was very good. However your decision to give me Lowes gift cards for one third of the replacement cost is not acceptable. According to our agreement you would fix or replace the unit, not giving me gift cards.

For the recent issues I had with my AC… For the recent issues I had with my AC and Dryer, I was pleased that the techs were assigned within a few days. Dryer part was fixed during that visit. During my AC visit I was told the issue was with my damper, which I learned was not covered with my warranty plan. I did end up working with the company/tech they had assigned and paid out of pocket.

6 Weeks and Still No Technician Assigned I put in a claim for a ceiling fan that stopped working. The claim was submitted on March 14. Today is April 30, I have made multiple phone calls and sent several messages through the online claims portal, and they keep telling me they will contact me when a technician is assigned.

water heater outage My water heater quit working and it was five days later before the plumbers came (4-27-04). CHW approved for a replacement but it was two days later before the plumbers came back from Dallas and picked it up and installed it. No way to get a customer service to answer at CHW. I've used them for years but I will not be renewing my contract.

My experience My experience began with your customer representative. Seth was very helpful in answering all my questions. He worked hard to get me the best price for my family and did it in a courteous and respectful manner.