water heater outage My water heater quit working and it was five days later before the plumbers came (4-27-04). CHW approved for a replacement but it was two days later before the plumbers came back from Dallas and picked it up and installed it. No way to get a customer service to answer at CHW. I've used them for years but I will not be renewing my contract.

My experience My experience began with your customer representative. Seth was very helpful in answering all my questions. He worked hard to get me the best price for my family and did it in a courteous and respectful manner.

Good experience I was very satisfied with my whole experience with Choice. They were easy to reach by phone, and the call backs were timely and courteous. They kept me apprised of the service schedule in a timely manner. The plumber they sent was very knowledgeable and courteousl

Been trying to get the electricity… Been trying to get the electricity problems fixed for 12 months. The individual sent Dallas Champions via CHOICE diagnosed the problem perfectly and fixed what three other companies failed to do. Choice is my choice !

For the recent issues I had with my AC… For the recent issues I had with my AC and Dryer, I was pleased that the techs were assigned within a few days. Dryer part was fixed during that visit. During my AC visit I was told the issue was with my damper, which I learned was not covered with my warranty plan. I did end up working with the company/tech they had assigned and paid out of pocket.