The repair man was very good The repair man was very good. However your decision to give me Lowes gift cards for one third of the replacement cost is not acceptable. According to our agreement you would fix or replace the unit, not giving me gift cards.

Avoid This Home Warranty I wish I would have researched this company more before paying for a home warranty. Once my experience started to seem sketchy I found others complaining about this company and how unlikely it is for them to cover repairs. So I've canceled the warranty and they claimed a refund will be sent. I called their customer service line to explain the original account used to set up the warranty can't receive the refund and their service rep hung up on me. Hopefully you do your due diligence on this company before purchasing a warranty.

6 Weeks and Still No Technician Assigned I put in a claim for a ceiling fan that stopped working. The claim was submitted on March 14. Today is April 30, I have made multiple phone calls and sent several messages through the online claims portal, and they keep telling me they will contact me when a technician is assigned.

For the recent issues I had with my AC… For the recent issues I had with my AC and Dryer, I was pleased that the techs were assigned within a few days. Dryer part was fixed during that visit. During my AC visit I was told the issue was with my damper, which I learned was not covered with my warranty plan. I did end up working with the company/tech they had assigned and paid out of pocket.

Washer Repair The Technician kept his appointment and was very professional. He arrived with the needed parts, and the job took 30 mins.