Quick response to your problems! This reviwe is not by Lowell Walker. My name is Carol Ebling Choice Warranty was quick to send a repairman for my broken washer. Michael worked very hard and got my washer working after 2 visits. However I'm concerned that my washer is making a very loud noise when it spins. I hope it's just the new parts....we'll see.

water heater outage My water heater quit working and it was five days later before the plumbers came (4-27-04). CHW approved for a replacement but it was two days later before the plumbers came back from Dallas and picked it up and installed it. No way to get a customer service to answer at CHW. I've used them for years but I will not be renewing my contract.

The repair man was very good The repair man was very good. However your decision to give me Lowes gift cards for one third of the replacement cost is not acceptable. According to our agreement you would fix or replace the unit, not giving me gift cards.

For the recent issues I had with my AC… For the recent issues I had with my AC and Dryer, I was pleased that the techs were assigned within a few days. Dryer part was fixed during that visit. During my AC visit I was told the issue was with my damper, which I learned was not covered with my warranty plan. I did end up working with the company/tech they had assigned and paid out of pocket.

New Coverage I was called after inquiring about coverage after being unhappy with AHS's price increases and the representative, Jim Lambright, was amazing. He went through all of the coverage details and offered solutions to save me as much as possible.