Can't say enough about Choice Home Warranty's sales rep! Can't say enough about Choice Home Warranty's sales rep Brandon Jones! A sales rep you don't mind talking to! Available, courteous, knowledgeable, patient and efficient! As a multi-year, multi-home customer, he was very willing to work with me to find the best coverage, term and price to suit my needs! I have had other home warranty companies in the past that have not come near the coverage vs. price as Choice does! Regarding their service response, I especially like the ability, with their approval, to contact local service providers as I live out in the country and often times I can find a serviceman quicker than Choice! Something most companies don't offer!

water heater outage My water heater quit working and it was five days later before the plumbers came (4-27-04). CHW approved for a replacement but it was two days later before the plumbers came back from Dallas and picked it up and installed it. No way to get a customer service to answer at CHW. I've used them for years but I will not be renewing my contract.

Our AC went out Our AC went out. We called that evening and we had it reparied before noon the next day CHW had a tech contact us in less than an hour

Good experience I was very satisfied with my whole experience with Choice. They were easy to reach by phone, and the call backs were timely and courteous. They kept me apprised of the service schedule in a timely manner. The plumber they sent was very knowledgeable and courteousl

6 Weeks and Still No Technician Assigned I put in a claim for a ceiling fan that stopped working. The claim was submitted on March 14. Today is April 30, I have made multiple phone calls and sent several messages through the online claims portal, and they keep telling me they will contact me when a technician is assigned.