It needs to be more people friendly… It needs to be more people friendly when trying to find a generic brand replacement.

I did eventually get the answers I… I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.

Needs to be managed better Although Sana has a great concept going when it comes to health care they can't seem to manage what's going on. It's now taking 3 1/2 months for an employee to receive an EOB and I have 2 employees who had their medical bills go to collections because Sana was taking their sweet time trying to get things figured out. Keep in mind, all of these claims that went to collections were from 5/23 and 8/23. We value our employees way to much to renew for another year with Sana. PLEASE make sure you do ALL your homework before giving them a try.......they make everything sound easy and great.

Gina Battista Gina Battista - Customer Success Manager is what made a very difficult renewal, much better than what it could have been. Gina did her job above and beyond the call of duty. Her service and professionalism excellent on all counts and very much appreciated. Even when the client became difficult, Gina kept her composure and completed the renewal - 5 STARS!

Sana Cares My first time using Sana, we had a little snag as the provider requires additional information. The Sana team has been extremely responsive and helpful in working to get things sorted out. Five stars for personalized care from an insurance company! Who even knew that exists?!