It needs to be more people friendly… It needs to be more people friendly when trying to find a generic brand replacement.

Truly an incredible company Truly an incredible company! Simple problems are handled in seconds. Concerns are given solutions. I had an employee say that Sana is best insurance company he has worked with and I wholeheartedly agree.

Providers refuse Sana Difficult to find providers that will accept Sana. Will not even make an appointment if I " self pay".

Outstanding This is the first time I can recall where I have something positive to say about a healthcare provider. The experience has been simple and allows me to access care efficiently. I don't have to waste time on the nightmare that is larger insurance companies. Best of all, it's cheaper!

Needs to be managed better Although Sana has a great concept going when it comes to health care they can't seem to manage what's going on. It's now taking 3 1/2 months for an employee to receive an EOB and I have 2 employees who had their medical bills go to collections because Sana was taking their sweet time trying to get things figured out. Keep in mind, all of these claims that went to collections were from 5/23 and 8/23. We value our employees way to much to renew for another year with Sana. PLEASE make sure you do ALL your homework before giving them a try.......they make everything sound easy and great.