I did eventually get the answers I… I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.

Gina Battista Gina Battista - Customer Success Manager is what made a very difficult renewal, much better than what it could have been. Gina did her job above and beyond the call of duty. Her service and professionalism excellent on all counts and very much appreciated. Even when the client became difficult, Gina kept her composure and completed the renewal - 5 STARS!

Be Prepared! CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only! PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.

Needs to be managed better Although Sana has a great concept going when it comes to health care they can't seem to manage what's going on. It's now taking 3 1/2 months for an employee to receive an EOB and I have 2 employees who had their medical bills go to collections because Sana was taking their sweet time trying to get things figured out. Keep in mind, all of these claims that went to collections were from 5/23 and 8/23. We value our employees way to much to renew for another year with Sana. PLEASE make sure you do ALL your homework before giving them a try.......they make everything sound easy and great.

Providers refuse Sana Difficult to find providers that will accept Sana. Will not even make an appointment if I " self pay".