Great Service Honestly we have liked everything about the SANA experience. The customer service is what is key with me, and it has been very reliable, consistent, and quick. On a personal level, I only had one issue all year and that was with DME with the Sana Care, but that was resolved and was still relatively timely. I heard almost all positive comments from our employees and we were very grateful to be able to remain with Sana for another year.

When putting my zip code in for dental… When putting my zip code in for dental and eye doctors not only did my local doctors not come up but I would have to travel over 35 miles to LaCrosse or Eau Claire to find either of them.

It needs to be more people friendly… It needs to be more people friendly when trying to find a generic brand replacement.

Truly an incredible company Truly an incredible company! Simple problems are handled in seconds. Concerns are given solutions. I had an employee say that Sana is best insurance company he has worked with and I wholeheartedly agree.

Needs to be managed better Although Sana has a great concept going when it comes to health care they can't seem to manage what's going on. It's now taking 3 1/2 months for an employee to receive an EOB and I have 2 employees who had their medical bills go to collections because Sana was taking their sweet time trying to get things figured out. Keep in mind, all of these claims that went to collections were from 5/23 and 8/23. We value our employees way to much to renew for another year with Sana. PLEASE make sure you do ALL your homework before giving them a try.......they make everything sound easy and great.