It needs to be more people friendly… It needs to be more people friendly when trying to find a generic brand replacement.

I was greatful that I could talk to a… I was greatful that I could talk to a nurse online while I was at work. I was able to get the medications I needed to help me. Then the next day the nurse reached out to me to see how I was doing and I was still not feeling good and she was asking me what was going on and was able to call another Rx in. I'm feeling much much better now and I didn't have to miss work to go to a Drs. Office.

Great Service Honestly we have liked everything about the SANA experience. The customer service is what is key with me, and it has been very reliable, consistent, and quick. On a personal level, I only had one issue all year and that was with DME with the Sana Care, but that was resolved and was still relatively timely. I heard almost all positive comments from our employees and we were very grateful to be able to remain with Sana for another year.

Sana forced me off my established meds Sana has forced me off a drug that I have been established on since Dec 2017, onto a cheaper version that I am not tolerating well, and gives me no options to address the situation. Their response is nothing short of "tough, get over it, there is nothing you can do about it - we have the power over you, not vice versa." I have THREE meds available to me that I can take for my condition. Or, I can have a liver transplant. How's that for 'options?'

I did eventually get the answers I… I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.