Sana Cares My first time using Sana, we had a little snag as the provider requires additional information. The Sana team has been extremely responsive and helpful in working to get things sorted out. Five stars for personalized care from an insurance company! Who even knew that exists?!

DON'T FALL FOR IT DON'T FALL FOR IT! As an individual that has SANA "insurance" through my employer (2 years in), it is the absolute WORST and hardest to navigate. I should not have to invite my provider to accept the "insurance". I should not have to contact Sana every week trying to make sure that my procedure is going to be covered. I should not have to worry and have added stress by having to make sure that Sana team members are doing their job. I should not have to worry about receiving a huge bill after going to the doctor or imaging not be covered because I didn't use the SANA preferred third party. You need to tell people this! You are not transparent when selling your "insurance". By the way, these aren't standard PPO Insurance plans, it's MANAGED CARE!

Crystal was amazing! Crystal was amazing to work with. Answered all my questions and then some. Very pleasant and well knowledged. She responded to me in a timely manner and set up meeting for the next day so we could talk through the questions I had. She followed up with email summarizing what we had talked about and provided links for me to share with employees.

Sana forced me off my established meds Sana has forced me off a drug that I have been established on since Dec 2017, onto a cheaper version that I am not tolerating well, and gives me no options to address the situation. Their response is nothing short of "tough, get over it, there is nothing you can do about it - we have the power over you, not vice versa." I have THREE meds available to me that I can take for my condition. Or, I can have a liver transplant. How's that for 'options?'

Gina Battista Gina Battista - Customer Success Manager is what made a very difficult renewal, much better than what it could have been. Gina did her job above and beyond the call of duty. Her service and professionalism excellent on all counts and very much appreciated. Even when the client became difficult, Gina kept her composure and completed the renewal - 5 STARS!