It needs to be more people friendly… It needs to be more people friendly when trying to find a generic brand replacement.

My PCP can't get anyone to answer the… My PCP can't get anyone to answer the phone and see if my benefits are available and if they're in network. SANA also does not cover weight loss surgery, so far I'm very disappointed with SANA and don't see things being better anytime soon.

DON'T FALL FOR IT DON'T FALL FOR IT! As an individual that has SANA "insurance" through my employer (2 years in), it is the absolute WORST and hardest to navigate. I should not have to invite my provider to accept the "insurance". I should not have to contact Sana every week trying to make sure that my procedure is going to be covered. I should not have to worry and have added stress by having to make sure that Sana team members are doing their job. I should not have to worry about receiving a huge bill after going to the doctor or imaging not be covered because I didn't use the SANA preferred third party. You need to tell people this! You are not transparent when selling your "insurance". By the way, these aren't standard PPO Insurance plans, it's MANAGED CARE!

Crystal was amazing! Crystal was amazing to work with. Answered all my questions and then some. Very pleasant and well knowledged. She responded to me in a timely manner and set up meeting for the next day so we could talk through the questions I had. She followed up with email summarizing what we had talked about and provided links for me to share with employees.

Sana costs less and covers more!! =D This insurance costs HALF what my BCBS did and covers more. My prescriptions went from $100/mo to $20. That alone is worth the switch. But, there's more! My co-pays are lower and Sana covers every doctor, dentist, eye doctor, specialist, etc that I need. I'm literally not even sure how this company exists, but I'm profoundly grateful to my employer for finding them.