Outstanding This is the first time I can recall where I have something positive to say about a healthcare provider. The experience has been simple and allows me to access care efficiently. I don't have to waste time on the nightmare that is larger insurance companies. Best of all, it's cheaper!

Crystal was amazing! Crystal was amazing to work with. Answered all my questions and then some. Very pleasant and well knowledged. She responded to me in a timely manner and set up meeting for the next day so we could talk through the questions I had. She followed up with email summarizing what we had talked about and provided links for me to share with employees.

Great Service Honestly we have liked everything about the SANA experience. The customer service is what is key with me, and it has been very reliable, consistent, and quick. On a personal level, I only had one issue all year and that was with DME with the Sana Care, but that was resolved and was still relatively timely. I heard almost all positive comments from our employees and we were very grateful to be able to remain with Sana for another year.

Sana Cares My first time using Sana, we had a little snag as the provider requires additional information. The Sana team has been extremely responsive and helpful in working to get things sorted out. Five stars for personalized care from an insurance company! Who even knew that exists?!

Be Prepared! CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only! PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.