Professional Steven was very professional and friendly. Followed up with several phone calls.

Friendly and helpful They transfer you around a few times and the first couple of girls sound like robots as they rush through their questions. By the time I was transferred to the agent, I was a little skeptical of the Internet company. I must say that I am happy I didn't hang up because Caitlyn is great. She was very friendly and polite. I felt like she was a real person on the other end ( which isn't something that happens lately). I can't say enough about how grateful I am for all her help.

Too much work The whole point of shopping online is that I would only have to punch in my info ONCE. Instead, you do it once for Homeownersinsurance, then you have to fill out the application again for EVERY insurance company they suggest. I just want a quote, not an application. Don't use this.

Travelers is the worst insurance… Travelers is the worst insurance company we have ever had!! They canceled our home insurance twice stating our roof had damage when they never even inspected our roof! We had it inspected the first time they canceled iour policy, and the inspector said there was nothing wrong with our roof. It was only 9 years old at that time. He gave us a report which I sent to Travelers but they didn't care. The second time they canceled us was for "granular loss" on our roof which, again, was never inspected. Some lady came out and took some pictures from the ground. (All used roofs have some granular los). This company also raised our auto rates almost $1000/yr even though we had no claims or accidents and are senior citizens, both with perfect driving records. They said we had to have car insurance with them if we had home insurance with them. There is more to this story but it is long and i think you can see what im saying. The truth is this company is dishonest, deceitful and operates using deceptive trade practices. They couldn't care less about their customers. They do not provide the services they claim to. I would never recommend them to anyone. I wouldn't use them again if they were the last company on the planet! Be warned and beware!

Very Dissapointed I arranged to get a homeowners policy, and I was supposed to get an email with the documentation, and all I got was this stupid survey. I lost the information they gave me on the phone, and I called twice and they could not look the information up. I was told twice that someone would contact me and nobody ever did. I was told they were going to contact the bank and change the insurance company, and I do not know if I have a policy. Confirmation Number 12967113