If something goes wrong, you're on your own The agent I spoke with worked hard and I have a great rate on both of my Auto & Homeowners Policy. Once I finalized everything with her, I was unable to speak with her again....was always given some excuse. When they weren't able to answer my questions they told me to call my new insurance but my new insurance said that Homeinsurance.com didn't release my policy to them and couldn't help me until they did. Lots of back and forth and no one seemed to know what to do. I spoke to a Mitch and he said there was something wrong but he couldn't tell me what it was, wouldn't give me the name of someone that could. All he could do was leave them a message for them to call me. I was even told that they weren't licensed insurance agents and that was why they couldn't give me the answers that I needed to move forward. But once I complained to the BBB and the Insurance Commissioner in my state, it was amazing how fast things were resolved.

OK but process could be improved I would have preferred to receive some actual quotes even if they are rather generic) rather than simply a list of insurers to try followed by a bombardment of phone calls and e-mails. Actual quotes would have allowed me to do some comparison and choose one or two I would like further information from. The way it is set up right now is basically the same as simply 'Googling' insurance companies with the added hassle of the aforementioned 'bombardment'

Disappointed at not receiving quote in mail The agent was very nice. She explained me the coverage and deductibles very clearly. However, I did not receive the quote as promised in a day. It is already 6 days. I did not hear yet.

Professional Steven was very professional and friendly. Followed up with several phone calls.

Agent was nice, helpful, and extensive. The agent that I worked with was very knowledgeable and found me a reputable company with a custom coverage to fit my budget and needs. 15821921