Too much pressure to sell the policy instead of appreciating the problem statemenmt Great service, good price but looked like the agent has too much pressure to sell the policy, he was hell bound on generating the policy #, looks like his bonus depends on how many policy #s are generated, irrespective of whether they stay as customer or not

Friendly and helpful They transfer you around a few times and the first couple of girls sound like robots as they rush through their questions. By the time I was transferred to the agent, I was a little skeptical of the Internet company. I must say that I am happy I didn't hang up because Caitlyn is great. She was very friendly and polite. I felt like she was a real person on the other end ( which isn't something that happens lately). I can't say enough about how grateful I am for all her help.

If something goes wrong, you're on your own The agent I spoke with worked hard and I have a great rate on both of my Auto & Homeowners Policy. Once I finalized everything with her, I was unable to speak with her again....was always given some excuse. When they weren't able to answer my questions they told me to call my new insurance but my new insurance said that Homeinsurance.com didn't release my policy to them and couldn't help me until they did. Lots of back and forth and no one seemed to know what to do. I spoke to a Mitch and he said there was something wrong but he couldn't tell me what it was, wouldn't give me the name of someone that could. All he could do was leave them a message for them to call me. I was even told that they weren't licensed insurance agents and that was why they couldn't give me the answers that I needed to move forward. But once I complained to the BBB and the Insurance Commissioner in my state, it was amazing how fast things were resolved.

Professional Steven was very professional and friendly. Followed up with several phone calls.

Travelers is the worst insurance… Travelers is the worst insurance company we have ever had!! They canceled our home insurance twice stating our roof had damage when they never even inspected our roof! We had it inspected the first time they canceled iour policy, and the inspector said there was nothing wrong with our roof. It was only 9 years old at that time. He gave us a report which I sent to Travelers but they didn't care. The second time they canceled us was for "granular loss" on our roof which, again, was never inspected. Some lady came out and took some pictures from the ground. (All used roofs have some granular los). This company also raised our auto rates almost $1000/yr even though we had no claims or accidents and are senior citizens, both with perfect driving records. They said we had to have car insurance with them if we had home insurance with them. There is more to this story but it is long and i think you can see what im saying. The truth is this company is dishonest, deceitful and operates using deceptive trade practices. They couldn't care less about their customers. They do not provide the services they claim to. I would never recommend them to anyone. I wouldn't use them again if they were the last company on the planet! Be warned and beware!