Excellent service Excellent service! I had to make a claim due to some damage on the hire car. Europcar were not providing the adequate information for me to complete my claim. Thankfully the claims handler obtained the relevant documents from rentals cars direct instead of me having to continuously chase the hire company myself.

I had an incident while on holiday I had an incident while on holiday, the claim was settled within a few days of my return to the UK. The process was straightforward and soon completed. Just make sure you have all your paperwork in place and ideally access to a scanner.

Payment Failed and no Alternative for MGANH-ETXCP-INS My payment failed due to bank error and I have been offering to give a new account number and all I have been told is I will hear back from payments. Nobody has responded to me in a week. This is via XCover. Please give me an alternative way to receive my claim payment. I feel like they don't want to give me the money and all I keep hearing is "Support will get back to you." Thanks again for your assistance for getting this approved so quickly! MGANH-ETXCP-INS Update: They sent the payment and were just validating everything was fine. Thanks for getting on it!

Very fast claim processing. I was expecting the insurance claim process to drag on for weeks/months, but I was totally amazed by how quickly my claim was dealt with! I was careful to submit everything they asked for when submitting my claim and as a result they have processed it really quickly. I wish all organisations were as good.

The only stressful part of this claim… The only stressful part of this claim was scratching the rental car. Dealing with Rental.com was exactly what you want. A simple & seamless process had me forgetting the incident & contemplating the next holiday! Thanks Booking.com