William D Mericle
GBMy rating for TOCO claim Took car to dealership, they determined what parts were needed for repair. TOCO called me next day and told me that claim was approved. Parts came in and I took car back to dealership for repairs. Repairs done. TOCO called me 3 hrs later to verify repairs done and was I satisfied with work done and with TOCO. The reason I went with TOCO was that they are rated A+ by BBB and only had 8 complaints in a 3 yr period. Most popular extended warranty companies are not even registered with BBB and several had over 100 complaints in 1 yr.
reilly shea
GBThe first time I called several months… The first time I called several months ago and asked questions on payments the guy was so super nice . Now I called today and DEPENDING ON WHO YOU GET this lady was so aweful and had nothing but so much rudeness. I wanted to pause a payment and wanted to let her know the reason for calling but no she jumped into the mosh pit and said NO, i cannot do that. I said I want to then cancel I no longer want them as my warranty I will go somewhere else she proceeded to yell at me and I ended up calling cancellation dept who for the guy was like a robot, no emotions no nothing. Please stop hiring these clowns who have no business or experience in handling cust service. They make company look bad because of people like that.
D Gerald
GBGreat kind calming service Aaron was great at easing my mind concerning my issue. He handled it promptly and efficiently. He was really kind and calming, relieving my stress quickly. His patience and professionalism was truly appreciated.
Vincent L Smith
GBThought to be spam email Well I received several emails from a Openbay+ company that I didn’t recognize. So I called the ToCo company that had a logo on the email. The reason because I didn’t want spam mail coming into my mail account. Daurie the customer service representative expressed that the email was to let me know that I received it for parts/service that are not covered by the warranty and we can get good company to complete work at a reasonable price. She was a great person to talk to. Wasn’t a spam message!
Marc Tomlinson
GBI would like to say a huge thank you to… I would like to say a huge thank you to Tranell, Kevin and Ronda for the outstanding customer service. I had an issue with my truck, and they went well above and beyond and I would highly recommend TOCO for all of the hard work.