Working with Esther Gausepohl It was a pleasure to work with Esther Gausepohl! She is extremely patient, I never felt rushed to make a decision, and she is a consummate professional who demonstrates her business knowledge inside and out. If you are thinking about purchasing a trusted repair policy coverage, I strongly advise you to speak with Ms. Esther Gausepohl.

Reliable company I had a fairly good experience with Toco. I kept the service for a nearly year before canceling and within that timeframe I had one breakdown requiring contacting Toco. It took 4 hours to arrange a tow truck to my location (not their fault, it was a busy day) and two different tow companies had to be contacted to get one to me. Luckily, my breakdown happened within city limit just before leaving town so I wasn't stranded on a busy roadside. It took a few days to coordinate with the repair shop because Toco is on the West coast and I live on the East coast, plus their office is unavailable on weekends. I was pleasantly surprised that my out of pocket cost to replace an air pump was lower than expected. The reps were always professional and helpful even when I cancelled the plan. The cost didn't make sense in the long run compared to how much of repairs are covered. I paid more for the warranty than my repair would have cost out of pocket.

Stephanie and Holly Are Awesome Last year I went through a tough time and Stephanie was there very well taking care of things and handling it so well. I had issues with Liberty Hyundai where they didn't even give me a Courtesy Loaner Sometime in October 2023, whereas the vehicle was dropped off mid-September or so and we went one month without a loaner and had hard times getting to all our appointments, Stephanie and Holly came to our rescue and helped us get the loaner. They both truly worked a miracle, and I would always like to have Stephanie, Holly or Madison to be in charge of any issue I may encounter in any coming months (hopefully not). This review may not be enough to compliment them both but all I can say is that you both were absolutely awesome. Thank you so much Stephanie and Holly for being so awesome. Hope you get this review.

First time I received a call from Toco… First time I received a call from Toco on my claim and they informed me that it was accepted. Your representative was professional kept me informed on what was happening. I don't put in may claims but this was the first that I received a call from you.

The first time I called several months… The first time I called several months ago and asked questions on payments the guy was so super nice . Now I called today and DEPENDING ON WHO YOU GET this lady was so aweful and had nothing but so much rudeness. I wanted to pause a payment and wanted to let her know the reason for calling but no she jumped into the mosh pit and said NO, i cannot do that. I said I want to then cancel I no longer want them as my warranty I will go somewhere else she proceeded to yell at me and I ended up calling cancellation dept who for the guy was like a robot, no emotions no nothing. Please stop hiring these clowns who have no business or experience in handling cust service. They make company look bad because of people like that.