My experience with Rainwalk has been…very positive My experience with Rainwalk has been dramatically different than a prior pet insurance company. With a new puppy, we began using Rainwalk about 3 months ago. They have been prompt, responsive and clear in their communication. Submittal of claims is easy with the app and decisions are communicated in a matter of days (not weeks as I had previously experienced). I also have taken advantage of the online vet and found that to be very helpful.

A great experience I cannot say enough good things about this insurance company. When I took the policy out I assumed I probably wouldn't use it in the near future because we adopted a healthy young pup but I was wrong. Our pup got hold of some medicine that required emergency medical attention including an overnight at the vet. Our claim was processed immediately and the money was in our account in less than 5 days. No problems whatsoever. Very pleased - and happy to report our pup is healthy and happy again- thank goodness!

New Customer, I'm impressed and that's not easy Very responsive staff. Super-fast claim processing, I was amazed how quickly claims processed. Claims processing super easy online or via App, was processed in 48 hours, faster than my other dog's insurance provider. Direct deposit super convenient too.

Rainwalk lived up to its claim when I… Rainwalk lived up to its claim when I turned in a claim for a surgery on my dog Rusty. Rainwalk processed my claim within two days and my money was back in my account by the end of the week. I would recommend Rainwalk pet insurance for anybody with a fur baby.

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!