Best Pet Insurance Coverage & Customer Service The team at Rainwalk has been so great to work with for the past year! The Mobil App makes it super easy to submit a claim; the easiest I have ever used. The reimbursement process is quick and seamless. The plans can be customized to provide any level of coverage, premium amounts, deductible options, and % of out of pocket costs. They have a multiple pet discount too!

BIG RED FLAGS! I signed up for a plan for a new puppy and experienced no issues. Upon also adopting another puppy from the same litter, I wanted to add that pup to the policy as well. While attempting to add the 2nd pup to the policy, the site told me that Rainwalk currently did NOT provide service in my area! Of course I immediately called to verify that I indeed had a valid policy for pup #1 that I had paid for (made an annual payment vs monthly.) The representative was unable to verify if my policy was valid or if there was a problem with the website and stated someone would call me within 24 hours with help. Nobody called. Instead I received an email that the company would notify me when services were available in my area. WHAT ABOUT THE POLICY I ALREADY PURCHASED?! No answers. I have called repeatedly for days and each time told that someone would call me back for follow-up. Still nothing. With such poor customer service (as well as not knowing if I paid hundreds of dollars for an invalid policy) I decided to cancel with this company and take my business elsewhere where customer service is actual customer service. With this much trouble trying to obtain a policy how much trouble/headache would there be when attempting to file an actual claim? When I called to cancel, yet again I was told they would forward my request to the cancellation department and someone would call me. They REFUSED to send me an email confirmation of policy cancellation. BIG RED FLAGS!!!

Easy and Quick It was so easy to submit the invoice from my pet’s visit to the ER. Reimbursement for the covered amount was less than 1 week!

Rainwalk lived up to its claim when I… Rainwalk lived up to its claim when I turned in a claim for a surgery on my dog Rusty. Rainwalk processed my claim within two days and my money was back in my account by the end of the week. I would recommend Rainwalk pet insurance for anybody with a fur baby.

Thank you for caring, Rainwalk Team! The Rainwalk team is so supportive and caring and helped me through a difficult time diagnosing what was going on with my newly adopted rescue cat. My claims were processed in a timely manner, and they provided education on what was covered and what was not covered by my plan each time. I'm grateful for all that they have done to support Gir and my family and am happy to say that our cat is healthy and happy now. Thank you!