No followup. When I initially worked with Jake to navigate an overwhelming Medicare process I was very pleased. This year I needed to make changes to part D because of rising costs to premiums and Rxs. Victoria made recommendation but after a couple weeks never heard back from her. I know folks move on but someone could have taken get place to follow up and contact me. I was declined a couple times and wasn't sure how to proceed on my own so I kept my existing coverage without making changes. No followup almost cost me coverage.

Kimberly was very helpful Kimberly was very helpful. She answered ALL of our questions and took all the time necessary. She was cheerful and pleasant to interact with. We got signed up, and have her contact information to finish up with Medicare Part D. She called us back to check up on our progress, but without being pushy or impatient.

Customer service made my transfer… Customer service made my transfer really fast and easy

If You Are On Medicare You Need Additional Coverage….. Leaving my current employer with health coverage was not easy. Everything was there for me. If I had a problem or my prescription was not filled I would go to Employee Benefits, they would make a simple phone call and my problem(s) were gone. I’m thankful that there are understanding people at FIDELCARE. A simple phone call to Customer Service resolved my problem. Thank you.

I originally spoke with KC Kosonovich I originally spoke with KC Kosonovich, he was extremely helpful. After talking to numerous people, I chose KC due to his personality and knowledge. When it was time to actually sign up KC had been promoted and had one of his people Claudia Moore help me, with his guidance Claudia got me all set up, she answered all my questions and was very helpful.