Billy S
USWorked hard to get my refund once I… Worked hard to get my refund once I sent in all of the proper paperwork.
Carla Burke
USAon Affinity was very easy to work with. -
Michael Jarry
USI could not believe how easy it was to… I could not believe how easy it was to submit the claim. It's important to have you paperwork in order like anything else. The cruise company was very helpful in giving us the correct paperwork to submit . I have always purchased the insurance but first time I used it and it was awesome!!! The payment was received within 24 hours of submitting claim. Remarkable
customer
USEasy appeal of denial While my claim was at first denied, it was based on inadequate information provided by the hospital. It was a very easy process to appeal the denial. After providing some additional information, my claim was approved and quickly paid.
Mike Lopez
USBeing Clarified Allow me to start over. My wife spoke with and corresponded with Royal Caribbean, not you all. I take blame for not understanding. I should have trashed them, not you all. I apologize. Thanks for responding to these posts. Royal Caribbean said they didn’t offer the certificate, but that you all (Aon Affinity) did. We have 2 certificates in hand from you all from our initial extension that was provided. It’s signed “Aon Affinity Travel Practice.” Is that you all? I have an original booking number and credit number. Would that help you all help us?