AON is Great Recently, due to a medical problem, I had to cancel a cruise. Luckily we had AON insurance. Everything I needed to file a claim was online. I filed on a Monday and it was accepted Tuesday. Payment was in the bank a week later. It couldn’t have been easier.

A surprise change of events on my cruise We added travel insurance to a recent cruise. Unfortunately, I got Covid on the ship and was treated and quarantined. We lost that last few days. Aon was so quick with the response. As soon as the health insurance provided their piece, Aon issued immediate reinbursement for the balance. It was efficient and much appreciated.

Medical emergency while traveling When you buy travel insurance it should cover what is stated. It shouldn’t be a long, drawn out process. Having to re-submit every few days with more information, or expanding on the information already given should not be part of the process. After weeks of this process when they decide to reimburse you for your expenses, it doesn’t let you submit how you want your reimbursement. They just send a check in the end. I may or may not add this insurance to any further trips.

We had to cancel a cruise because my husband had an injury that required surgery We had to cancel a cruise because my husband had an injury that required shoulder replacement surgery. When I filed the claim, I sent copies of the doctor’s diagnosis and plan of action. I received an e:mail in a few hours saying the claim had been reviewed and accepted. After I sent the info for my bank account, the money was there the next day. I will ALWAYS use this company for any travel in the future!

Quick and efficient handling of my claim I suffered an unexpected injury that made it impossible to go on my scheduled cruise. Aon Affinity Travel Insurance made it easy for me to file a claim. through their courteous and efficient processing, I received a refund in no time at all. I will never book a cruise without adding their insurance plan.