debra durbin
GBA surprise change of events on my cruise We added travel insurance to a recent cruise. Unfortunately, I got Covid on the ship and was treated and quarantined. We lost that last few days. Aon was so quick with the response. As soon as the health insurance provided their piece, Aon issued immediate reinbursement for the balance. It was efficient and much appreciated.
Mike Lopez
GBBeing Clarified Allow me to start over. My wife spoke with and corresponded with Royal Caribbean, not you all. I take blame for not understanding. I should have trashed them, not you all. I apologize. Thanks for responding to these posts. Royal Caribbean said they didn’t offer the certificate, but that you all (Aon Affinity) did. We have 2 certificates in hand from you all from our initial extension that was provided. It’s signed “Aon Affinity Travel Practice.” Is that you all? I have an original booking number and credit number. Would that help you all help us?
Lisa
GBMedical emergency while traveling When you buy travel insurance it should cover what is stated. It shouldn’t be a long, drawn out process. Having to re-submit every few days with more information, or expanding on the information already given should not be part of the process. After weeks of this process when they decide to reimburse you for your expenses, it doesn’t let you submit how you want your reimbursement. They just send a check in the end. I may or may not add this insurance to any further trips.
Barbara
GBQuick and efficient handling of my claim I suffered an unexpected injury that made it impossible to go on my scheduled cruise. Aon Affinity Travel Insurance made it easy for me to file a claim. through their courteous and efficient processing, I received a refund in no time at all. I will never book a cruise without adding their insurance plan.
Carla Burke
GBAon Affinity was very easy to work with. -