PROMPT ATTENTION Our medical claim was submitted by the cruise boat medical department directly to the company. We didn't need to do anything. The claim was paid in full a few days after we returned home. I will always use AON. Highly recommended!

Quick and efficient handling of my claim I suffered an unexpected injury that made it impossible to go on my scheduled cruise. Aon Affinity Travel Insurance made it easy for me to file a claim. through their courteous and efficient processing, I received a refund in no time at all. I will never book a cruise without adding their insurance plan.

We purchased trip cancelation insurance We purchased trip cancelation insurance. My wife's leg was injured before cruise. Downloaded medical form from AON and took to doctor during visit. AON reimbursed us for cost of canceled cruise since we were too late to get any refund from cruise line. Reimbursement was within a couple of weeks and had option to deposit funds into our checking account. I usually have trepidation when dealing with insurance because they typically seem to be more about collecting premium and hard to pay up when needed. AON was not that way with us which we were grateful for.

A surprise change of events on my cruise We added travel insurance to a recent cruise. Unfortunately, I got Covid on the ship and was treated and quarantined. We lost that last few days. Aon was so quick with the response. As soon as the health insurance provided their piece, Aon issued immediate reinbursement for the balance. It was efficient and much appreciated.

Stranded in NYC - Aon Saved the Day! My husband and I ended up stranded in NYC after a week long vacation. We didn't have anything bu tour backpacks - we were terrified and knew this could end up being quite the unexpected expense! Luckily we had trip insurance and filed a claim through Aon. It was easy to do and had an incredibly impressive turnaround time. We fully recovered all of our expenses due to our trip delay and I will ALWAYS travel with trip insurance from now on!