Michael Jarry
GBI could not believe how easy it was to… I could not believe how easy it was to submit the claim. It's important to have you paperwork in order like anything else. The cruise company was very helpful in giving us the correct paperwork to submit . I have always purchased the insurance but first time I used it and it was awesome!!! The payment was received within 24 hours of submitting claim. Remarkable
CYNTHIA HARDIN
GBPROMPT ATTENTION Our medical claim was submitted by the cruise boat medical department directly to the company. We didn't need to do anything. The claim was paid in full a few days after we returned home. I will always use AON. Highly recommended!
Destry H
GBWe purchased trip cancelation insurance We purchased trip cancelation insurance. My wife's leg was injured before cruise. Downloaded medical form from AON and took to doctor during visit. AON reimbursed us for cost of canceled cruise since we were too late to get any refund from cruise line. Reimbursement was within a couple of weeks and had option to deposit funds into our checking account. I usually have trepidation when dealing with insurance because they typically seem to be more about collecting premium and hard to pay up when needed. AON was not that way with us which we were grateful for.
Rebekah Randolph
GBFirst time with Aon but won't be last I have always purchased travel insurance but never had to actually use it until our last trip. My husband woke up the morning we were supposed to leave with a bad case of Covid. I canceled our cruise with the cruiseline that morning and called the insurance company immediately and got my paperwork started. We had our claim reviewed, approved and paid out very quickly!
Billy S
GBWorked hard to get my refund once I… Worked hard to get my refund once I sent in all of the proper paperwork.