Smooth and Easy Submissions I found the entire electronic process smooth and easy. If all your documents are in order (this IS key) and they are in files, submitting them is easy. Communications, while automated, were succinct and clear. From initial claim to full payment was around a month. We were very satisfied.

Lack of Help from AON AON and Royal Caribbean should send a copy of the specifics of the insurance. My 16 year old grandson could not go on the trip because he had just got a job. He cancelled 3 weeks before the trip. I filed on the insurance on the boat with the help of an employee of the Royal Caribbean. There was back and forth communication, then nothing. I was even told they didn’t have my reference number. How do you lose that? I am very disappointed with your service and lack of communication.

Stranded in NYC - Aon Saved the Day! My husband and I ended up stranded in NYC after a week long vacation. We didn't have anything bu tour backpacks - we were terrified and knew this could end up being quite the unexpected expense! Luckily we had trip insurance and filed a claim through Aon. It was easy to do and had an incredibly impressive turnaround time. We fully recovered all of our expenses due to our trip delay and I will ALWAYS travel with trip insurance from now on!

We had to cancel a cruise because my husband had an injury that required surgery We had to cancel a cruise because my husband had an injury that required shoulder replacement surgery. When I filed the claim, I sent copies of the doctor’s diagnosis and plan of action. I received an e:mail in a few hours saying the claim had been reviewed and accepted. After I sent the info for my bank account, the money was there the next day. I will ALWAYS use this company for any travel in the future!

PROMPT ATTENTION Our medical claim was submitted by the cruise boat medical department directly to the company. We didn't need to do anything. The claim was paid in full a few days after we returned home. I will always use AON. Highly recommended!