This company is a total scam EDIT — I still have NOT received ANY payment from this company, well after 20 business days after my claims were approved. Confirming that this company is indeed a scam!! Do NOT use them! This company is a total scam. I filed a claim in October 2023 and still have not received a decision in March 2024. Every time I call, someone tells me it will be 10 more business days (I have called 7 times now). The other day I asked to speak to a manager and they told me I would get a call back. I have heard nothing 2 days later. Do not use this company for travel health insurance. There is no accountability and you will just get passed around for months on end. I have not gotten a response to my emails either, after months of asking.

I recently applied for medical… I recently applied for medical insurance with Trawick International and had a positive experience overall. I was particularly pleased with their customer service. Although I had to call them myself as I didn't receive the promised callback, my insurance issue was resolved fairly quickly.

Very helpful CHAT assistant Chat assistant helped me by taking my details and sending a quote within minutes.

Great experience if you want to spend your money and never see it again Two of us were travelling together so we purchased insurance at the same time. For some reason this meant that one policy was issued for the two of us (we didn't realize this until later). Later on, I had some minor inconvenience and had to go see a doctor. Submitted all the papers I got to Trawick International afterwards. But they kept asking for more documents which I would somehow have to get from the doctor in a language I don't speak. So I decided not to spend any more time on it and drop the whole claim. It felt like Trawick International didn't even take a look at all the stuff I sent them. Later on, we got enrolled into the state insurance. So when we wanted to cancel our policy they told us that as a claim was filed we are not eligible for any refund. Mind that the claim process was never completed as I abandoned it because they kept asking for documents and it was an endless timesink. And the other person couldn't get a refund either as she was on the same policy as it turns out. So yeah. Great experience. Good customer service does not look like this.

Exceptional Customer Care Specialists! My experience with the customer care specialists has been amazing thanks to their fast replies and quick action towards what I needed to change in the insurances I purchased. The customer service in this company is great!