Agent was terrific Agent was terrific. Due to circumstances had to cancel and rebook a plan via IPhone from a poor service area. Agent was very patient and accommodating. Was able to supply and clarify differences on two similar plans. Agent Amanda , was able to help through the tech issues to get us all the needed information and make the change to the plan best for our group. Good experience

Great unless you need them for anything Had to evacuate tour because of Covid 19 diagnosis. I am a complex medical case with immune suppression that affects less than 5% of population. Per their process, was examined by a physician who cleared me to fly as long as I used a mask. Insurance company denied my request for immediate evacuation due to "CDC Guidance", against the recommendation of the physician who examined me and my personal medical needs based on my history. GUIDANCE is not a RULE. Am STILL in first stage clams process, well beyond their own self declared 15 day turn around. Called for the third time to follow today and they acknowledged that they are late and requested expedited processing. Thanks so much for the help. Competitive price but service is definitely not int the best interest of the person who paid them for the insurance.

Very helpful CHAT assistant Chat assistant helped me by taking my details and sending a quote within minutes.

Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

Speedy Refund With No Red Tape In my original request for my trip insurance refund the company explained clearly what I needed to submit and provided the necessary link. Christine, the agent u dealt with directly, acted quickly to approve and submit my refund. And, she was prompt and courteous when responding to several follow-up questions I asked her. I would definitely use this company again.