Outstanding Customer Service Christine of Trawick International's administrative services promptly and thoroughly replied to my e-mail questions regarding my travel insurance coverage for an upcoming trip. Her response was very polite and straight forward. I am very satisfied with the ease of contacting Trawick International. There never seems to be any trickery like I encountered with other insurance companies in the past.

Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

Speedy Refund With No Red Tape In my original request for my trip insurance refund the company explained clearly what I needed to submit and provided the necessary link. Christine, the agent u dealt with directly, acted quickly to approve and submit my refund. And, she was prompt and courteous when responding to several follow-up questions I asked her. I would definitely use this company again.

Trawick management was so helpful Trawick management was so helpful in assisting us in sorting out an issue that came up with a recent claim. I especially want to thank Lupe for her help and professional handling of our situation. We had to cancel a trip due to illness and are happy to say that we will be receiving a full refund. We will definitely be using Trawick to insure all our international trips in the future!

Easy to get the travel insurance we… Easy to get the travel insurance we needed. Then, when our cruise was cancelled a couple months ahead of time, we were refunded our travel insurance costs quickly and without any problems!! In addition, Kathleen was very personable and extremely nice!!