No extraneous chatter No extraneous chatter, explained when he put me on hold then apologized when he returned, and I QUICKLY accomplished my goal of the call.

Good Support Travel Insurance taken with Trawick over a year ago. Three times we cancelled our flights due to health issues and received credits from the airlines. Customer service reps have been great throughout. Since we do not know when future plans will work, they offered to refund the premium and then did it which will simplify things until we rebook.

Unncessary delays in processing It took 4 weeks from when I notified you for you to identify all the documents you needed. It has been an additional 4 weeks since you confirmed receipt of all information and you STILL have not processed the claim. Very unhappy with your service. This was a cut and dry case – doctors note for surgery cancelling trip; receipts demonstrating payment…..and you still haven’t processed it. Still waiting. Very disappointed. Will not be using nor recommending your service in the future.

This company went above and beyond to… This company went above and beyond to assure me that even though my travel plans were a few miles short of 100 — their policy would cover the cost of my very expensive hotel if I have to cancel. Kathy, the representative with whom I spoke, was kind, thorough, and clear.

Speedy Refund With No Red Tape In my original request for my trip insurance refund the company explained clearly what I needed to submit and provided the necessary link. Christine, the agent u dealt with directly, acted quickly to approve and submit my refund. And, she was prompt and courteous when responding to several follow-up questions I asked her. I would definitely use this company again.