RUN FAR RUN FAR. RUN FAST. READ THE FINE PRINT. This insurance DOESN'T COVER BILATERAL CRUCIATE EVENTS. I missed this in reading all the fine print. My dog blew his first cruciate during the waiting period so the second surgery was not covered. There ARE insurance companies that DO cover cruciate surgeries. Make sure you find one. Also, during the claim my vet sent the records TWICE and the company never received them. I had to upload the paperwork myself. My premium went up without notification. The process of evaluation took too long. Yes, NOT a good investment. I tried to cancel the coverage online and can't find the spot in which to do so.

Not worth the money and inconvenience… So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.

I always get an email that there’s a… I always get an email that there’s a delay every time I submit a claim I had three claims in April but every time I submit one I always get an email that there’s a delay and my other daughter has Pets Best insurance and always gets a check. No delay.

The BEST!!! The easiest, best, most helpful insurance company I have ever dealt with. Bless them

Submitting the claim was very easy with… Submitting the claim was very easy with our online account. I was kept updated via email. The final settlement came in a timely matter. We are pleased with our policy coverage and the quick settlement of our claim.