Attempted to turn off auto renew on my… Attempted to turn off auto renew on my policy by using the account management on the website. Upon filing a claim later that year I was told that my policy was actually "Canceled" and no longer active. I inquired on why I hadn't received a prorated refund then, for my prepaid policy, and was told that no refunds are allowed. I can't figure out why anyone would want this feature, but essentially if you click a button on the website you will lose all your coverage and this company keeps all of your money.

Velosurance - Two claims - both paid - happy client In three years I made two Velosurance claims and both were paid within a week and for exactly the cost of repair to my bike. I ride an $8k bike and having insurance helps me sleep better at night knowing that this insurance will reimburse me if someone broke into my garage and stole my bike. Highly recomend you don't ride a high value bike without insurance..

Great bike insurance I had my e-bike stolen 2 months after purchasing it. The claim process was straightforward and their customer service was phenomenal. I also love how easy it is to manage an account with all the information on their online portal. Highly recommended for bike owners!

Cyclist happy with claims process I was extremely satisfied when I had to file a claim for an accident that damaged my bike frame. After submitting the bike shops report and estimate, a check arrived in the mail within a few days. I also appreciate having roadside service available. They clearly are an honest and reputable company.

Velosurance / Markel has not processed… EDIT: Thank you to the person who responded for perfectly illustrating what dealing with Velosurance is like. Zero concern or respect for the customer. --- Velosurance / Markel has not processed policy cancellation despite multiple requests. Additionally, they've continued to bill me after confirming that my policy cancellation was processed. Additionally, they're billing me extra for a minimum premium that I believe in good faith was satisfied much earlier.