I had an incident occur that cost 1,250… I had an incident occur that cost 1,250 dollars to have repaired. I was able to find a place that would do the repairs in my local area instead of going out of town to get repairs done. And Velosurance assisted by making it possible to have those repairs done. I ride a Quattrovelo (Qwetrovelo) I don't keep track of the specific day that it occurred in my mind....but I do when it comes to the paperwork of the incident.

Happy Customer I recently went through a claim that unfortunately ended in my bike being a total loss. Luckily, I had peace of mind knowing that I had Velosurance. They took care of me every step of the way and it really felt like they care about their customers. Is it really possible to be happy with your insurance company at the end of the day? I think yes, I’ll be a loyal returning customer.

Cyclist happy with claims process I was extremely satisfied when I had to file a claim for an accident that damaged my bike frame. After submitting the bike shops report and estimate, a check arrived in the mail within a few days. I also appreciate having roadside service available. They clearly are an honest and reputable company.

No Refund After Cancelling Policy I cancelled my policy a month ago and have still not received a refund. When asked about the refund I was given a date that it would be mailed out. After waiting over two weeks after that they then said that the check might be lost. I contacted Markel (who actually handles the policy and not Velosurance) because that seemed unlikely and they informed me that because of how the cancellation was processed that no refund was ever generated or check mailed out. Markel is investigating now. Upon letting Velosurance know they said they did everything correct but would check again but I do not have much confidence in them because of the initial incorrect information. Also, in this process their representatives said I would receive a call back which never occurred only to discover an email in its place that said they fulfilled their responsibilities and the refund is on Markel. The policy was purchased from Velosurance so I expected them to handle it without the runaround.

Excellent coverage and claim processing! I had a claim following a bike crash, for bike repairs, bike shorts, and helmet. While I was focused on my own recovery, Velosurance quickly processed the claim, allowing me to return to cycling without any hassle. Their initial sign up was easy and their pricing was better than I could do through my homeowners or any other provider. The people I dealt with were knowledgeable and friendly. I’d highly recommend Velosurance to anyone who owns a bike.