I absolutely could not be more pleased I absolutely could not be more pleased, unless, of course, if Hurricane Ian never happened! I emailed as soon as I was informed of the extent of damage at my Florida home and got a call back on the weekend following the event. I had my check in hand the week after the hurricane. Never in my life have I experienced such wonderful service with no hassles and caring people! I'm not sure about anything right now, including whether or when I'll replace the bike, but I'm 100% sure where I'll get my insurance for a new bike!

Happy Customer I recently went through a claim that unfortunately ended in my bike being a total loss. Luckily, I had peace of mind knowing that I had Velosurance. They took care of me every step of the way and it really felt like they care about their customers. Is it really possible to be happy with your insurance company at the end of the day? I think yes, I’ll be a loyal returning customer.

Velosurance - Two claims - both paid - happy client In three years I made two Velosurance claims and both were paid within a week and for exactly the cost of repair to my bike. I ride an $8k bike and having insurance helps me sleep better at night knowing that this insurance will reimburse me if someone broke into my garage and stole my bike. Highly recomend you don't ride a high value bike without insurance..

Don't count on this insurance for theft. I had signed up for velosurance for my Radmini 4. Turns out that after questioning the wording in the policy around bike theft, my bike is not covered. Had I not questioned the policy I would have been out 1600.00 if the bike was stolen. It's pretty weak insurance that doesn't protect against theft of bike locked to the back of my Jeep’s spare tire and hitch rack with a Pewag 12mm Security Chain and a Abloy PL350 padlock which sits in a secured parking garage where only someone with a key can enter the garage and there's a camera right beside the Jeep. I am not sure how much more secure I could make it.

No Refund After Cancelling Policy I cancelled my policy a month ago and have still not received a refund. When asked about the refund I was given a date that it would be mailed out. After waiting over two weeks after that they then said that the check might be lost. I contacted Markel (who actually handles the policy and not Velosurance) because that seemed unlikely and they informed me that because of how the cancellation was processed that no refund was ever generated or check mailed out. Markel is investigating now. Upon letting Velosurance know they said they did everything correct but would check again but I do not have much confidence in them because of the initial incorrect information. Also, in this process their representatives said I would receive a call back which never occurred only to discover an email in its place that said they fulfilled their responsibilities and the refund is on Markel. The policy was purchased from Velosurance so I expected them to handle it without the runaround.