Bee Bee listened and understood my… Bee Bee listened and understood my difficult financial situation having been laid off recently (September). She made the pricing adjustments, explained my policy coverage, thanked me for my 2+years with you and set up my next "affordable" payment. I am Wanda Holland in Kyle, Texas

I spoke to 3 people on three different… I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind. I had decided b4 I called if he was like Brandon I was going with a different home warranty. However I’m very glad I spoke with Rod and Matt. Thank you, Toni and Malisah Newman

Their CSR Karen did an excellent job… Their CSR Karen did an excellent job taking my payment over the phone and sending us our policy documents. We have been with ARW for many years now and the service has more than paid for itself over the years. They always fix our problems quickly and efficiently for a very low service fee. The peace of mind this provides is priceless. Would highly recommend their services to anyone looking for a dependable Home Warranty Company. 5 Stars!!!

I had not received an email giving I had not received an email giving me the details of my plan. Andre was the person that handled my call. He gathered the necessary information and realize my email address was not correct. He corrected it and went over my plan and answered all of my questions. He was very polite and knowledgeable.

Joel did his job for me to pay my bill Joel did his job for me to pay my bill. I did try to get a hold of customer service twice to discuss getting a discount for this year and had to wait on phone at least 20 minutes each. Hung up and called back and just paid the invoice without consideration for discount for me a disabled veteran and senior. Joel said that by filling out this review I could get a discount next year. thanks