I had received an email about a.lack of… I had received an email about a.lack of payment on my account I returned the phone call and was connected to a real person very quickly I had my all my accounts hacked about a month ago and I have had to cancel all my cards. I am expecting new cards. Karen, who was very understanding of my situation told me that I do have a grace period and when I get my new card I should call with information De

Karen is pleasant with her customer… Karen is pleasant with her customer service. She called today due to a payment being missed. She made me feel good inside as a customer as we are struggling with the recent inflation going on. There is annexed for more good Karen's out there in this time of disparity.

Maybe Holly ?? Felt Karen was a little rude in the beginning of the conversation but only a little. Gotta be a tough job. She was extremely nice after we established it was a credit card problem. Overall, she was great! PERSONAL NOTE: Karen is not a real popular name these days...maybe change your communications name to HOLLY.

An Awesome Customer Service Rep I had the pleasure of speaking with Misty, A customer Service Representative and I can tell you she was a joy to work with. She displayed great customer service and she offered me all the available plans possible. At the moment, I am experiencing financial hardship and unfortunately can't keep the plan. I only wish that I could speak with someone of her personality and character when calling other companies. Thank you Misty for your awesome service rendered to me.

Hassle Free I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.