Karen is pleasant with her customer… Karen is pleasant with her customer service. She called today due to a payment being missed. She made me feel good inside as a customer as we are struggling with the recent inflation going on. There is annexed for more good Karen's out there in this time of disparity.

Avoid at all cost Avoid at all cost. They lie. I was told by Chris the salesman that during the 30day trial period if i chose no cancel i would get a full refund. After reading other bad reviews I tried cancelling my plan and they said that company policy doesn't allow refunds during trial periods. total scam company. avoid at all costs

Had a routine household problem (leaky… Had a routine household problem (leaky kitchen faucet) yet they found a reason not to cover the issue claiming I didn’t sign up for some obscure separate “faucets coverage” which I was not made aware of when I signed up for their premier warranty plan. Buyer beware!

Joel did his job for me to pay my bill Joel did his job for me to pay my bill. I did try to get a hold of customer service twice to discuss getting a discount for this year and had to wait on phone at least 20 minutes each. Hung up and called back and just paid the invoice without consideration for discount for me a disabled veteran and senior. Joel said that by filling out this review I could get a discount next year. thanks

Their CSR Karen did an excellent job… Their CSR Karen did an excellent job taking my payment over the phone and sending us our policy documents. We have been with ARW for many years now and the service has more than paid for itself over the years. They always fix our problems quickly and efficiently for a very low service fee. The peace of mind this provides is priceless. Would highly recommend their services to anyone looking for a dependable Home Warranty Company. 5 Stars!!!