Joel did his job for me to pay my bill Joel did his job for me to pay my bill. I did try to get a hold of customer service twice to discuss getting a discount for this year and had to wait on phone at least 20 minutes each. Hung up and called back and just paid the invoice without consideration for discount for me a disabled veteran and senior. Joel said that by filling out this review I could get a discount next year. thanks

Their CSR Karen did an excellent job… Their CSR Karen did an excellent job taking my payment over the phone and sending us our policy documents. We have been with ARW for many years now and the service has more than paid for itself over the years. They always fix our problems quickly and efficiently for a very low service fee. The peace of mind this provides is priceless. Would highly recommend their services to anyone looking for a dependable Home Warranty Company. 5 Stars!!!

How great From the moment I answered the call, Karen was so kind and funny. I've never been excited to pay a bill. A customer's experience who has common sense most of the time is based on patient a representative.

Because of financial issues Because of financial issues, I changed my mind about getting the contract set up just now. Joel was very polite, friendly and helpful and in part because of this, when things turn around again, I will likely actually start a contract with American Residential Warranty. I appreciate a company that does not "strong arm" clients who have changed their minds about service.

I had received an email about a.lack of… I had received an email about a.lack of payment on my account I returned the phone call and was connected to a real person very quickly I had my all my accounts hacked about a month ago and I have had to cancel all my cards. I am expecting new cards. Karen, who was very understanding of my situation told me that I do have a grace period and when I get my new card I should call with information De