Karen is pleasant with her customer… Karen is pleasant with her customer service. She called today due to a payment being missed. She made me feel good inside as a customer as we are struggling with the recent inflation going on. There is annexed for more good Karen's out there in this time of disparity.

I had not received an email giving I had not received an email giving me the details of my plan. Andre was the person that handled my call. He gathered the necessary information and realize my email address was not correct. He corrected it and went over my plan and answered all of my questions. He was very polite and knowledgeable.

I spoke to 3 people on three different… I spoke to 3 people on three different days. Rod at first very kind was glad I called. Didn’t get everything resolved due to me not having my bank account number ready. When I called back the next day I spoke to Brandon who seemed like I was bothering him he said I needed to speak to a manager who would call me 24 to 48 hours he. Needless to say no one called me within 48 hours, All I was trying to do was pay. When I called back the 3rd time I spoke with Matt, who was very professional and kind. I had decided b4 I called if he was like Brandon I was going with a different home warranty. However I’m very glad I spoke with Rod and Matt. Thank you, Toni and Malisah Newman

Their CSR Karen did an excellent job… Their CSR Karen did an excellent job taking my payment over the phone and sending us our policy documents. We have been with ARW for many years now and the service has more than paid for itself over the years. They always fix our problems quickly and efficiently for a very low service fee. The peace of mind this provides is priceless. Would highly recommend their services to anyone looking for a dependable Home Warranty Company. 5 Stars!!!

Terrible company! This is a terrible company, with horrible customer service, hours waiting to talk to someone. Do your homework, and don’t listen to the salesperson. Look at the details of the contract before you sign. I recently had a pool pump go out replacement cost over $2000 and they’re giving me $200, minus the $75 service fee.