Terrible company! This is a terrible company, with horrible customer service, hours waiting to talk to someone. Do your homework, and don’t listen to the salesperson. Look at the details of the contract before you sign. I recently had a pool pump go out replacement cost over $2000 and they’re giving me $200, minus the $75 service fee.

Diana was customer rep Diana was customer rep. She was polite, courteous, friendly, knowledgeable, accurate, and precise in answering our questions, Making sure we both had the same account, and in making the billing changes to our account. Why have so many phone numbers, when the wait time is so long? I waited well over 46 minutes before she answered my call. That is too long to keep your long time customers waiting. As well, we had replied on your portal for this billing issue. She said it was not received. Please ensure the $5 late fees are refunded when we had given ARW the new account number last month (Nov). Why was it not changed last month?

Because of financial issues Because of financial issues, I changed my mind about getting the contract set up just now. Joel was very polite, friendly and helpful and in part because of this, when things turn around again, I will likely actually start a contract with American Residential Warranty. I appreciate a company that does not "strong arm" clients who have changed their minds about service.

Karen was fantastic! Karen was incredibly personable and kind. She quickly and efficiently solved the issue with our account and even took her time to wish us happy holidays. I wish all conpanies had representatives like Karen on the other end of the phone.

Hassle Free I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.