Hassle Free I fell a couple of days behind due to some events come up. I asked Ms. Karen if my payment can be taken out Wednesday instead of today and without going into details, she said no problem and rescheduled it for the 1st of May. Less stress and back to work I go.

Diana was customer rep Diana was customer rep. She was polite, courteous, friendly, knowledgeable, accurate, and precise in answering our questions, Making sure we both had the same account, and in making the billing changes to our account. Why have so many phone numbers, when the wait time is so long? I waited well over 46 minutes before she answered my call. That is too long to keep your long time customers waiting. As well, we had replied on your portal for this billing issue. She said it was not received. Please ensure the $5 late fees are refunded when we had given ARW the new account number last month (Nov). Why was it not changed last month?

THEE ABSOLUTE BIGGEST SCAMMERS OUT… THEE ABSOLUTE BIGGEST SCAMMERS OUT THERE!!! I have contacted the corporate office trying to resolve the issue. $6300 out of pocket for an A/C that had to be replaced the day after we moved into our new home. We had a vendor come out, make the first repair as they instructed us to do, two days later the entire system burnt out. They left us without AC for over a week, in July, in Florida with two small children, one who is asthmatic! After waiting a week, they denied that the unit failed and told us they wouldn’t cover it, even though our policy covers repairs & replacements. Im disgusted and now I will have to have to pursue legal action against them.

Karen was very friendly and helpful so… Karen was very friendly and helpful so we made the payment

The rep was top notch The rep was friendly, HIGHLY knowledgeable and patient with my numerous questions (necessitated by very poor service of another company that led to my cancellation of that company). So glad I found arw. If all the reps are as top notch as Jason I will be a long term customer.