Spoke with a very great… Spoke with a very great representative-she was very insightful and how to explain to my benefits

Disappointed in Service received I have to say I am disappointed in the service I have received this week. The last person I talked to yesterday it seem like I bother her and she was not happy about explaining to me how to submit proof of no other coverage for pet. When I called Monday checking on the claims that showed pending, I feel like I should have been told what was needed. I could have provided that information on Monday instead of yesterday.

RUN! and that's not a command for your dog... RUN! I have a discounted premium rate thru my employer and they screwed me TWICE. You know it's bad (yesterday) when you fire them even with a crazy discounted premium!

Complete nightmare!! Complete nightmare!!! I wasted my money. I purchased the wellness plan and tried to have a routine dental cleaning done. After I filed my claim, four months later and multiple phone calls it was denied because the dog had mild tartar. All dogs have at least mild tartar. Nothing else was done except a simple cleaning. However, the mild tartar was labeled a “pre-existing” condition, and I was denied reimbursement. This is absurd that a simple cleaning could be denied under the wellness coverage. I wish I never agreed to have my payroll deductions for months for no effective wellness benefit, although this was promised numerous times by the sales rep. Do not waste your money or listen to slick sales people. This company sucks.

Very angry Very angry. Nationwide is covering basically none of the $700 in claims I submitted because they say something is a “preexisting condition”. Why do I pay for unlimited coverage to get nothing reimbursed. If I could find similar coverage elsewhere for the same price, I’d be leaving asap.