There are better alternatives While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.

Long wait for claims to be paid When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.

Nationwide has been the best thing I… Nationwide has been the best thing I could have ever done for my 3 dogs. They are timley, friendly and ensure my pets are protected. Customer service is excellent!! Thank you for helping me keep my fur babies healthy!!!

Complete nightmare!! Complete nightmare!!! I wasted my money. I purchased the wellness plan and tried to have a routine dental cleaning done. After I filed my claim, four months later and multiple phone calls it was denied because the dog had mild tartar. All dogs have at least mild tartar. Nothing else was done except a simple cleaning. However, the mild tartar was labeled a “pre-existing” condition, and I was denied reimbursement. This is absurd that a simple cleaning could be denied under the wellness coverage. I wish I never agreed to have my payroll deductions for months for no effective wellness benefit, although this was promised numerous times by the sales rep. Do not waste your money or listen to slick sales people. This company sucks.

Christopher was very helpful on the… Christopher was very helpful on the phone. He listened as to why I believed they made a mistake on my latest check back for my Ferret’s Dr. Bill. He explained why. I needed more information from that particular Ophthalmologist like I received before. I understood and he’s going to fix it. TY Christopher. Lorrie