Pieper Vet hospital and particularly… Pieper Vet hospital and particularly the Neurologist Dr Hammond saved my little 7 lb dogs life when she couldn’t bear weight one day out of the blue. The bill was a big one. My pets have been with Nationwide for 19 years. They covered 80% of bill which helps. We are thankful for Nationwide and Pieper hospital in Middletown CT

I couldn't be happier with the coverage… I couldn't be happier with the coverage my Dory has. She's a Labrador and is extremely active, which can lead to some mishaps. Having Nationwide coverage has provided us with the best coverage. Her maintenance drugs (heartworm and flea and tick treatments) are covered. Her yearly physicals and those occasional mishaps are covered. Dory tore her ACL and we have coverage, so I don't have to worry and can devote my time to my girl.

There are better alternatives While this insurance isn't horrible, there are better options out there. Claims are paid pretty quickly however the option to pay the vet directly would be preferred. In addition, the plans that are based on a certain condition (the one I have had for 10 years) has not had an increase in benefit amount despite the annual premiums continuing to go up every year. An example is, In todays vet medicine a CT scan all in will range from $3000 - $3500 dollars in my market and the plan only pays up to $995 a year assuming you haven't already had other imaging done for your pet. They cap out the diagnosis in addition to the benefit type. I would much rather have a plan that pays 70% - 90% directly to the provider.

My experience today was with customer… My experience today was with customer service & web support. I spent quite a while on the phone with Alexis trying to get into my account to file a claim for my pet. She was very knowledgeable, made several adjustments & walked me through making adjustments myself. She was able to get everything fixed & I could successfully file claims again. She was extremely patient, well spoken & friendly. My experience is first class!

Excellent coverage and customer service I have had our dog's policy for several years, but never needed to use it and therefore had forgotten just how much was covered. The coverage is really impressive under the My Pet Protection plan. Today, I called with questions about claims I will need to file for a recent diagnosis of a chronic condition, and the rep was so incredibly helpful and empathetic. Note: I had to file a claim for our other dog a few years ago, and everything went smoothly for that as well.