I'm happy with their service in… I'm happy with their service in resolving issues regarding claims very quickly.

Very good shipping insurance Very good shipping insurance! I got a bottle of cologne that leaked out during shipping and I was sent a replacement asap! Great company!

They will try to weasel out of a claim - NO HONOR Spent nearly $300 on a five-year protection plan on a $6k sectional. Shortly after receiving the item I noticed a tear/puncture in one of the cushions, but I do not know the cause. Could have been a defect from manufacturer, could have been caused during delivery, could have been after when I was getting the rest of my furniture back in place. When I filed a claim it was immediately denied - they cited fine print clauses saying that they do not cover delivery damage or manufacturing damage. So basically they will assume it is not covered first, rather than honoring coverage, if the cause is unknown. Plan specifically says it covers rips and tears of indoor furniture. Very deceptive business practice.

Best decision I have made in a while! EXTEND does what they say they will do and honors their commitment. They covered defective materials sent directly to me from the factory without question. I will definitely use them in the future.

Not Worth the Money Horrible customer service! Frustrating experience! Read the clauses,sub-clauses,sub-sections,small print, because they will be quoted to you when you try to file a claim. They will wear you down with requests for more and more information, then pictures, then different pictures, then do the minimum, if that. Never buying another warranty from Extend,Inc !!! Update- customer service emailed that the closing of my complaint was a mistake and they would send new covers if I sent pictures of the tags. Too late, we had to pay 300.00 out of pocket to get couch cleaned so it's too late.