Very good shipping insurance Very good shipping insurance! I got a bottle of cologne that leaked out during shipping and I was sent a replacement asap! Great company!

Well worth the price On a whim while purchasing my son's birthday present I figured why not, better safe than sorry, and paid for the extra coverage. I am immensely grateful that I did as it saved me from an absolute nightmare situation. The post office literally delivered my package to someone else's doorstep two cities away because they misread not only the difference between South and Southwest but somehow the city AND zip code to boot!!!!!! I didn't even think that was a thing that could happen. The process of filing a claim was completely painless and I had the credit to purchase a replacement within minutes. If you're buying an item worth any decent amount of money I highly suggest spending a little bit extra to pay for the insurance. Well worth the peace of mind.

Not Worth the Money Horrible customer service! Frustrating experience! Read the clauses,sub-clauses,sub-sections,small print, because they will be quoted to you when you try to file a claim. They will wear you down with requests for more and more information, then pictures, then different pictures, then do the minimum, if that. Never buying another warranty from Extend,Inc !!! Update- customer service emailed that the closing of my complaint was a mistake and they would send new covers if I sent pictures of the tags. Too late, we had to pay 300.00 out of pocket to get couch cleaned so it's too late.

Good investment to protect my gear. The entire process, from getting the purchase confirmation to submitting a claim and claim follow up is simple and doesn't require a lot of time, everything is well documented and communicated through emails. The web site is well designed and information is easy to find and submit. Responses from customer service are prompt and on point.

They will try to weasel out of a claim - NO HONOR Spent nearly $300 on a five-year protection plan on a $6k sectional. Shortly after receiving the item I noticed a tear/puncture in one of the cushions, but I do not know the cause. Could have been a defect from manufacturer, could have been caused during delivery, could have been after when I was getting the rest of my furniture back in place. When I filed a claim it was immediately denied - they cited fine print clauses saying that they do not cover delivery damage or manufacturing damage. So basically they will assume it is not covered first, rather than honoring coverage, if the cause is unknown. Plan specifically says it covers rips and tears of indoor furniture. Very deceptive business practice.