Thank you for the outstanding service… Thank you for the outstanding service provided by Rebecca Pattie in helping with our lodging needs! This Boomer has been disappointed many times, in the past, with the customer services provided by others. Not this time though! Being able to call and talk to someone as informed, pleasant, and helpful as Rebecca has proven that customer service still exists. With amazing staff like her, I will be using your services in the future. Thank you Rebecca … amazing support! : )

Dirt unit in Shadow Run and bad costumer service from The Lodging Company Dirt unit in Shadow Run, Steamboat. Wait hour for service. TVs are not conected, internet is not working, lamp is not working, dust in the wardrobe and drawer.... big mistake to do this reservation.. so sad. And I couldnt have answer fro. The Lodging Company.

patient and knowledgeable Edna followed up immediately on my request and maintained contact through the reservation process. She also suggested lift tickets booking as well so that we could get the discount. I appreciated her patience as we were trying to make our mind and finally able to book

Booking with the lodging company was…excellent Booking with the lodging company was excellent, very good to deal with BUT... we had booked our condo for five nights and unfortunately we had a death in the family and had to cut our trip a day short. I emailed our contact through the lodging company explaining the situation and she came back to me saying that the only way we would be refunded our money for the last night was if we had purchased insurance. I feel being that we were spending that kind of money, and it was a horrible situation out of our control there should have been no questions asked and should have refunded our money.

The booking process The customer representative that I booked with was very helpful. She called back and ensured that the booking went through and that I found my emails re: my reservation.The only issue was that the computer was very slow and that there were glitches with the booking system so it took some time before all was done. I would not be able to book without the customer representative help.