I am only giving you this based on your… I am only giving you this based on your cancellation policy. We are coming to Banff for a volleyball tournament and due to being a small team are unsure if we have enough players to remain in the tournament. It is disappointing your cancellation was only available up till a week before and less $100. I understand Banff is a busy destination but this policy should be looked at again. Now we are stuck coming no matter what....even if we can't be in the tournament which we still are unsure of at this moment.

Dirt unit in Shadow Run and bad costumer service from The Lodging Company Dirt unit in Shadow Run, Steamboat. Wait hour for service. TVs are not conected, internet is not working, lamp is not working, dust in the wardrobe and drawer.... big mistake to do this reservation.. so sad. And I couldnt have answer fro. The Lodging Company.

Amazing customer service! Cat B. went above and beyond helping me find the perfect condo to rent for our annual ski vacation! We originally booked a condo through a different vacation rental site, but the condo sold so we had to start our search over. The stars aligned, and I found Cat! She was professional, engaging, authentic, and kind. Her knowledge, expertise and personality, have gained the company a new customer, and I'll be sharing my positive experience with friends and family! Thank you Cat, and thank you The Lodging Company, for excellent customer service! Rochelle W.

Great service Great service, to the folks complaining about not getting refunded due to weather, that is why you get travel insurance. Not their fault. We have had a good trip to copper mountain and have had a good response when we had any questions.

Outstanding service... Hi, I have been using The Lodging Company for my last 3 holidays and will be booking my next Christmas Canada ski trip with them again. Could not be happier with the service and detail provided. In particular, Jason Dobrich has been outstanding. It is because of him, his work ethic and efforts that’s why I am a return customer. I have recommended his services to many other work colleges here at Qantas Airways as well as family friends. Thank you so much, look forward to many more holidays booked with you. Rgds Keith Moses..