Outstanding service... Hi, I have been using The Lodging Company for my last 3 holidays and will be booking my next Christmas Canada ski trip with them again. Could not be happier with the service and detail provided. In particular, Jason Dobrich has been outstanding. It is because of him, his work ethic and efforts that’s why I am a return customer. I have recommended his services to many other work colleges here at Qantas Airways as well as family friends. Thank you so much, look forward to many more holidays booked with you. Rgds Keith Moses..

The booking agency was kind and responsive. The booking agency was kind and responsive. The hotel was nice, breakfast was excellent, but the bed was horrible. My husband has a bad back and cannot tolerate soft mattresses - we ended up sleeping on the floor.

The booking process The customer representative that I booked with was very helpful. She called back and ensured that the booking went through and that I found my emails re: my reservation.The only issue was that the computer was very slow and that there were glitches with the booking system so it took some time before all was done. I would not be able to book without the customer representative help.

Horrendous experience Horrendous experience with this company. We were unable to travel due to the recent winter storm warning. All other hotels and airlines allowed cancellations, this company refused to refund our payment on the basis that it was a “weather condition”. Staff was extremely unhelpful and only copied and pasted their terms and conditions in their reply. Will never book their property again. What a nightmare.

Great service Great service, to the folks complaining about not getting refunded due to weather, that is why you get travel insurance. Not their fault. We have had a good trip to copper mountain and have had a good response when we had any questions.