JUST STAY AWAY JUST STAY AWAY - Read some of the reviews on First Premier Home Warranty, the real reviews not the flowery fake ones. I've had a policy for a little over 3 years now, purchased because I bought a home built in 1906 and that had older HVAC systems and appliances. The first year of policy everything worked "as it should", the company was slow to respond and difficult to engage with (mostly due to poor customer service) but at least my appliances got mostly fixed. However, every time I've gone to try and get something covered the company is rude, highly unprofessional, slow to respond (even to contractors), and doesn't communicate with the consumer at all. I've got a lot of friends in the contracting business, and every single people I've engaged with (from contractors to consumers), every one has had roughly the same experience of terrible customer service and being lied to. Currently, I'm in a dispute with them over coverage of an A/C unit. When I contacted them, the individuals I spoke with had no actual knowledge of home repairs. The underwriters lied about what their contracted vendor told them in order to find a reason to not cover the A/C unit. The customer service reps offered absolutely no information or way to appeal, they just said "this is what you purchased". I had to call the vendor they sent out and speak to him directly in order to even find out what was actually wrong with the A/C unit. First Premier did not even bother to call the vendor to tell him that the claim is being denied - he found out from me. He's got an invoice in to them and has never received additional communication. But the trouble doesn't stop there, because the only reason I knew the claim was being denied in the first place is I had to call in. First Premier claims to have a web portal, but when you call and talk to them, I was told that it isn't functional so they can't set up an account for me. So had I not called to check in on the claim (9 days after the service was provided), I'd not know the claim was being denied. When I called, the individual claiming to be the operations manager actually yelled at me on the phone for not understanding my policy, berated me, and told me that there was no escalation process or appeals process. I told him he was being very rude, to which he said "if you don't like it, then you can talk to someone else". I asked to talk to his manager, which he repeatedly stated he didn't have one (which is concerning), then said he was the operations manager who reported directly to the owner, but the owner "never gets on calls". So I don't even have a place to complain about the customer service received, let alone have an actual discussion with someone about the claim. The entire purpose of the conversation was to get me off the phone and not pay out (at least that's what I perceived). All of this is highly, highly unprofessional. When I asked about cancelling my policy because why pay for something I can't actually use, I was told that can't be done over the phone, that I need to email in the request to cancel and it will be considered at that time. At this point, I'm escalating to the only resource I have - the internet - and the BBB to file formal complaints against this company. (An important note: I've repeatedly tried emailing both info and claims at firstpremierhomewarranty.com and and have never received a reply.) First Premier is honestly one of the worst companies I've ever had to deal with. They are shady (which is why their premiums are so low), do not provide the consumer remedies for concerns, do not reply to their emails, can often not be reached by phone, and even the contractors hate them. My review is not about my personal beef with First Premier, the review is about people being lied to in order to avoid paying claims and knowing that, if you choose First Premier, you will experience customer service issues, you will experience delays in getting your claims completed, and they company will look for any reason not to pay your claim.

One of the best home warranty companies… One of the best home warranty companies out there. Fast service, Easy-going customer service representatives, and amazing pay. From claim to payout in just a few days, this company knows how to do business.

First Premier Home Warranty We've been with First Premier Home Warranty for years, and they never disappoint. Their coverage is comprehensive, and their customer service is exceptional. When our dishwasher malfunctioned, they quickly dispatched a technician who resolved the issue efficiently. Dealing with First Premier has been a stress-free experience, and we highly recommend them to anyone in need of home warranty coverage.

Becoming a Service Provider We are trying to become service providers and signing up to be a contractor with the company has been easy so far. Cant wait to provide services to homeowners in need with this home warranty.

Highly recommend First Premier Home… Highly recommend First Premier Home Warranty. They are very professional and trustworthy.