The best home warranty company hands… The best home warranty company hands down

They will rob you blind They will rob you blind. They make pretty promises until you have a claim. Then they will kill you with frustration by doing anything to get out of paying. These jokers also own a telemarketing company and will sell your info. Hey I’m warning you with all I have. Stay away. If Trust Pilot has caught them posting FAKE reviews what does that tell you? Pay CLOSE ATTENTION To the REAL negative reviews. And to the guy who bought several policies show this to your credit card company so they can immediately reverse charges. Hey contractors these guys don’t pay claims. I can’t believe they’re still in that little boiler room in Brooklyn. I’m warning you with all I have. This company is built on fraud and cannot possibly stay in business when the market dives down. B-E-W-A-R-E

Scam Company - Stay Away I paid for two home warranty annual premiums in full on March 20, 2024 and I was told at that time by the dale’s representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I’d never get a refund. He was very rude with me and I responded in kind and I told him that I’d let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I’d need to fill out a cancellation form, which my original sale’s representative never mentioned to me as being necessary. The email said they’d send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale’s representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn’t refund my Amex account the full amount that Amex would recover my funds on my behalf. It’s the 18th and I’ve not heard from First premier. It’s obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are also trying to change the cancellation terms that I was told by my sale’s representative. The sale’s representative was also in on it as he would not reply to my emails nor answer my phone calls. The sale’s sent me one email, and rather than reply to my email, he said he wouldn’t be back in the office until the 19th which is a Friday. He did this intentionally to try and run out the 30 day full refund cancellation period. As it turned out, I called the main number and was told he was at the office so he intentionally lied to me. His initials are TP.

This company has a slow response This company has a slow response, doesn’t trust their contractors estimate, very slow in approving claim, and will offer cash in lieu for $100, the same amount you pay contractor for service calls. I will never purchase this company again. 2 claims, one claim disallowed, next claim $100 toward new gas dryer. What a fraud. The customer service is awful. Will take advantage of senior citizens. Danny Roussel Louisiana

First Premier Home Warranty is… First Premier Home Warranty is commitment to customer satisfaction. Their courteous customer service and quick claims processing makes them a good choice for your home.