Trust Pilot warns of fake reviews. Believe them! Hard to believe right when you click on their name Trust Pilot warns that first premier home warranty of Brooklyn has been busted for planting fake reviews. Doesn’t that tip you off? The contractors don’t get paid. Every one of them needs to write a review to warn other contractors these professional criminals don’t pay their bills. How in the world is this company still open?

Scam Company - Stay Away I paid for two home warranty annual premiums in full on March 20, 2024 and I was told at that time by the dale’s representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I’d never get a refund. He was very rude with me and I responded in kind and I told him that I’d let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I’d need to fill out a cancellation form, which my original sale’s representative never mentioned to me as being necessary. The email said they’d send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale’s representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn’t refund my Amex account the full amount that Amex would recover my funds on my behalf. It’s the 18th and I’ve not heard from First premier. It’s obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are also trying to change the cancellation terms that I was told by my sale’s representative. The sale’s representative was also in on it as he would not reply to my emails nor answer my phone calls. The sale’s sent me one email, and rather than reply to my email, he said he wouldn’t be back in the office until the 19th which is a Friday. He did this intentionally to try and run out the 30 day full refund cancellation period. As it turned out, I called the main number and was told he was at the office so he intentionally lied to me. His initials are TP.

We are trying to become service… We are trying to become service providers and signing up to be a contractor with the company has been easy so far. Cant wait to provide services to homeowners in need with this home warranty.

Highly Recommend Highly Recommend! My experience with First Premier Home Warranty has been exceptional from start to finish. Their customer service team was incredibly responsive, guiding me through the process with ease. When I needed repairs, they promptly dispatched qualified technicians who resolved the issues efficiently.

First Premier is a fantastic company… First Premier is a fantastic company that truly understands the needs of its customers. Their dedication to providing top-notch service and innovative solutions sets them apart in the industry. The team at First Premier is incredibly knowledgeable and always goes above and beyond to ensure customer satisfaction.First Premier has you covered with competitive rates and convenient options. I highly recommend First Premier to anyone looking for a reliable financial partner.