One of the best home warranty companies… One of the best home warranty companies out there. Fast service, Easy-going customer service representatives, and amazing pay. From claim to payout in just a few days, this company knows how to do business.

They don’t honor their service They don’t honor their service. Put in claim for ac repair at 400 bill. They only willing to pay 200. I agreed, now waiting forever to get that money. Slow slow slow on claims, will sell plan in 2 seconds though. Will never use them again. Con artists!

I highly recommend First premier home… I highly recommend First premier home warrant, the company response very fast to the claims and take care of it until finished to get satisfaction of the customer. I have a great experience from FPHW, and the technician that come to my house was very professional

Scam Company - Stay Away I paid for two home warranty annual premiums in full on March 20, 2024 and I was told at that time by the dale’s representative that if I chose to cancel the policies within 30 days that I would receive a 100% refund. On April 8 I requested a service repair on my personal residence, and even though the service provider and I communicated with each other via texting, email and telephone, they never came to my home to make the repair. So on April 15, I decided to call the First Premier to cancel my two warranty policies since they would not respond to 6 emails that I had sent them. The person I spoke with would not cancel my policies and said that I’d never get a refund. He was very rude with me and I responded in kind and I told him that I’d let American Express handle the refund through the dispute process and hung up the phone. On April 16 the company eventually responded to my emails and said I’d need to fill out a cancellation form, which my original sale’s representative never mentioned to me as being necessary. The email said they’d send in 48 hours, which made no sense, but it did make sense from a nefarious perspective. There wanting to try and run out the 30 day clock. On the 17th I sent the company 8 emails, one each hour, asking for the form. At the end of the day they finally sent the form but the form was prefilled with penalty fees for canceling the warranties, which was never disclosed with my sale’s representative, as he said there were no cancellation fees if done within 30 days of taking out my policies. I edited the forms to remove the fees, signed dated and returned the forms on the 17th and told them that if they didn’t refund my Amex account the full amount that Amex would recover my funds on my behalf. It’s the 18th and I’ve not heard from First premier. It’s obvious that the company acts in bad faith and should not be used. Not only did they breach their service contract terms with me also they are also trying to change the cancellation terms that I was told by my sale’s representative. The sale’s representative was also in on it as he would not reply to my emails nor answer my phone calls. The sale’s sent me one email, and rather than reply to my email, he said he wouldn’t be back in the office until the 19th which is a Friday. He did this intentionally to try and run out the 30 day full refund cancellation period. As it turned out, I called the main number and was told he was at the office so he intentionally lied to me. His initials are TP.

Worthless Warranty Do not use First Premier Home Warranty unless you want to lose money and be very frustrated. They do not have a list of competent service providers, they do not pay fully for service, they do not pay for replacements, their customer service is slow and unhelpful...the list goes on and on. My warranty is for 10 years (paid almost $4,000), and I tried canceling after one and a half years, but they are only approving a refund of $600. I continually ask for a breakdown of how they determined my refund, but they will not email me back or return my calls. They are scammers. DO NOT USE THEM.