IMPOSSIBLE TO CLAIM IMPOSSIBLE TO CLAIM - I would strongly advise to get insured with a reputable provider. We bought a policy, and had to cancel a trip due to a childs illness. The company doesnt respond to correspondence or request for important information and just delays the process. We have provided - proof of purchase, proof of no-show, proof of cancellation and medical records and still nothing. Please AVOID!

Good, but watch T&Cs Good tool for building your policy from scratch and adding add-ons. There is an add-on for everything, which suggests the basic policy covers almost nothing.. Last year renewal happened without asking me for confirmation. This year renewal was 60% more expensive and had add-ons I didnt remember choosing, so I build a new policy again that only reflects my needs. It does feel like upselling a lot of time. Havent made any claims yet so cant tell how that works.

On claim day they desert customers Wriggled out of my claim on some bull-crap about the fcdo advised against me traveling ? So why take my insurance payment wait until i got stranded in brazil by the airlines only to tell me ooh by the way your not insured ? Dirty scum suckers they will leave you worse than john rambo's government in the jungle ha ha . But seriously they have left me in the crap .do not trust these scum with your life or valuables because they will refund your insurance payment & tell there customers bon voyage !!! F$ck u

Paid for insurance for a trip to China. Scammed. Paid for insurance for a trip to China. The trip was cancelled and it had only been 13 days since I paid for the insurance, I contacted them and they took a day to reply. They advised me that because it was outside of the 14 days I couldn't get a refund, even though I emailed within the 14 days. Luckily in the UK we have something called the postal rule so I'm currently in the process of suing them. Bare this in mind when using them, they seem like an extremely fraudulent company. Update: They've asked me to contact them which I won't be doing as I've already tried that multiple times, strange that once a review is written they jump on it. Trustpilot allows you to request my phone number, if you want it you can do that.

Great company who deliver what they promise Great company, easy to use their online account management and I had to make a claim recently which is always a true reflection of a company. They were efficient, quick and a pleasure to deal with. Have renewed for another year as very impressed with their customer services