Took 2 payments - not responding When booking on line, refused first card leading to payment being made on a second card at which point policy confirmed - only to find out BOTH accounts debited. Rang as soon as I realised (same day) and following week - spoke to staff who said they would resove but haven't. Noone now answering phones - have totally lost faith and want to cancel AND get both refunds

Very good Because we have not, thankfully, had reason to claim on our holiday insurance, I cannot comment on that part. I rang insurewithease, spoke to Abby, who was friendly, helpful and efficient. She explained everything concisely, answered our questions fully and we purchased our policy. I cannot fault the purchase process.

On claim day they desert customers Wriggled out of my claim on some bull-crap about the fcdo advised against me traveling ? So why take my insurance payment wait until i got stranded in brazil by the airlines only to tell me ooh by the way your not insured ? Dirty scum suckers they will leave you worse than john rambo's government in the jungle ha ha . But seriously they have left me in the crap .do not trust these scum with your life or valuables because they will refund your insurance payment & tell there customers bon voyage !!! F$ck u

I found dealing with this company on a… I found dealing with this company on a clerical level satisfactory. I originally purchased a policy but then decided to cancel after reading the poor reviews about the way they treat you regarding making a claim. I had no issues receiving a full refund within my 14 day cooling off period. Shame they don't look after the customer claims like they should.

Terrible Company. Avoid at All Costs! - An Update on My Nightmarish Experience My initial review was a reflection of my disbelief and frustration with this company's handling of my travel insurance claim after falling ill in Dubai. Since then, the situation has deteriorated further, compounding my disappointment and justifying my warning to others: avoid this company at all costs! Despite their eventual agreement to process my claim, their silence has been deafening. My emails have gone unanswered, leaving me in a prolonged state of uncertainty and financial strain. This isn't just about the money anymore—it's about the principle. It's about a company that not only hides behind obscure clauses to deny legitimate claims but also blatantly disregards agreed resolutions. In my pursuit of justice, I've escalated my efforts, including adding more email addresses in my communications in a bid to get a response, any response. Moreover, I've taken to this platform to share my ongoing ordeal, hoping to alert others to the potential pitfalls of entrusting their travel insurance needs to a company that seems to lack integrity and customer respect. The lack of accountability and transparency from this company is shocking. As someone who values principle, I find their conduct not just unprofessional but entirely reprehensible. This update is not only a cautionary tale but also a call to action for the company to right their wrongs. To those considering their services, I implore you to look elsewhere. Your peace of mind, financial security, and principles are worth far more.