Paid for insurance for a trip to China. Scammed. Paid for insurance for a trip to China. The trip was cancelled and it had only been 13 days since I paid for the insurance, I contacted them and they took a day to reply. They advised me that because it was outside of the 14 days I couldn't get a refund, even though I emailed within the 14 days. Luckily in the UK we have something called the postal rule so I'm currently in the process of suing them. Bare this in mind when using them, they seem like an extremely fraudulent company. Update: They've asked me to contact them which I won't be doing as I've already tried that multiple times, strange that once a review is written they jump on it. Trustpilot allows you to request my phone number, if you want it you can do that.

This is the worst Travel Insurance… This is the worst Travel Insurance Company I have ever experienced. Their business model appears to be sell a product which you are informed is premium but it is nothing but. It would appear that when you actually need to make a claim they outsource the claim to IMG Travel Claims whose apparent goal is to use ever trick in the book to minimise any pay out. Devil is in the detail of the policy wording document Unreceipted claims are limited to £35, challenging basis of damage, requesting damage reports etc.

I was able to search for what I needed… I was able to search for what I needed from travel insurance. As I was booking flights and accommodation separately, and quite a way in advance, it was important that I got the right cover. I could quickly search for what I wanted through this website.

I hope I don't have to claim on this policy! Easy to purchase. However no documents recieved through post although I'm sure I selected this option. The emergency medical phone number should be readily available on all documents, especially the policy schedule (downloaded) but it wasn't! Had to Google for number. Hope I never have to contact or claim.

Excellent service Excellent service, online website easy to use and follow. All correspondence received extremely quick via email. I made a mistake on one name in error so I emailed them to correct , that responded with 24 hrs to say all done and sent new paperwork out .. fast and brilliant so far !! We don’t go on holiday until July 2023