I was able to search for what I needed… I was able to search for what I needed from travel insurance. As I was booking flights and accommodation separately, and quite a way in advance, it was important that I got the right cover. I could quickly search for what I wanted through this website.

Great, but needs better access to customer service The quote I received was the best after shopping around but the accessibility of customer service is quite poor. I didn’t expect to not be able to get through on the phone lines, the first time I was on hold for 20 minutes and couldn’t wait any longer. Second time 40 minutes and then the third time 50 minutes before I could speak to someone. I also emailed the customer services department and someone did call me back the next day, but if you need to speak to someone urgently keep in mind that’s not possible. I’m still on holiday and thankfully not had to use my insurance, but I have peace of mind knowing that it’s available should I need to. I’m currently pregnant and there was no premium for pregnancy with no medical issues.

Good, but watch T&Cs Good tool for building your policy from scratch and adding add-ons. There is an add-on for everything, which suggests the basic policy covers almost nothing.. Last year renewal happened without asking me for confirmation. This year renewal was 60% more expensive and had add-ons I didnt remember choosing, so I build a new policy again that only reflects my needs. It does feel like upselling a lot of time. Havent made any claims yet so cant tell how that works.

Good experience Agent was very good and this was the only company who would insure me with an "open" investigation. Main problem was trying to open the account to retrieve quotations as the awaited link to do so never arrived (email/text). Office eventually sorted it but it was a bit of a hassle. Price was around the same as other insurance companies for someone with preconditions and aged 70. Hope I will not have to claim but will be interesting to see how they perform should that happen.

I hope I don't have to claim on this policy! Easy to purchase. However no documents recieved through post although I'm sure I selected this option. The emergency medical phone number should be readily available on all documents, especially the policy schedule (downloaded) but it wasn't! Had to Google for number. Hope I never have to contact or claim.