On claim day they desert customers Wriggled out of my claim on some bull-crap about the fcdo advised against me traveling ? So why take my insurance payment wait until i got stranded in brazil by the airlines only to tell me ooh by the way your not insured ? Dirty scum suckers they will leave you worse than john rambo's government in the jungle ha ha . But seriously they have left me in the crap .do not trust these scum with your life or valuables because they will refund your insurance payment & tell there customers bon voyage !!! F$ck u

Original cover read well Happy with everything else, but the policy when \I was looking was to cover Covid, however, when purchased & printed, the same print stated that it wasn't. Although I only visit family I will always take out insurance, even though I have never made a claim. Peace of mind is what I always look for & insurance that does what it originally says. As luck has it ,I still didn't need it.

Excellent service Excellent service, online website easy to use and follow. All correspondence received extremely quick via email. I made a mistake on one name in error so I emailed them to correct , that responded with 24 hrs to say all done and sent new paperwork out .. fast and brilliant so far !! We don’t go on holiday until July 2023

This is the worst Travel Insurance… This is the worst Travel Insurance Company I have ever experienced. Their business model appears to be sell a product which you are informed is premium but it is nothing but. It would appear that when you actually need to make a claim they outsource the claim to IMG Travel Claims whose apparent goal is to use ever trick in the book to minimise any pay out. Devil is in the detail of the policy wording document Unreceipted claims are limited to £35, challenging basis of damage, requesting damage reports etc.

Excellent, efficient service. After the initial excellent service,I needed to add my partner to the policy. The woman who did this for me was efficient, patient & understanding. We are both pensioners. However I had to wait for almost an hour for my call to be answered.