Took 2 payments - not responding When booking on line, refused first card leading to payment being made on a second card at which point policy confirmed - only to find out BOTH accounts debited. Rang as soon as I realised (same day) and following week - spoke to staff who said they would resove but haven't. Noone now answering phones - have totally lost faith and want to cancel AND get both refunds

Dreadful - avoid at all costs Cannot get a hold of the company by phone or email. They are just not contactable. Their website froze causing a double payment which I need refunded. Surprise, surprise I cannot get a hold of anyone on any number they have listed. No response to emails either. I now intend to cancel the policy altogether. Lord only knows what will happen if we need to get a hold of them in an emergency. Service is so non-existence I actually doubt Trust pilot now. How anyone can post reviews about good service makes me believe they are acting on behalf of the company.

Great, but needs better access to customer service The quote I received was the best after shopping around but the accessibility of customer service is quite poor. I didn’t expect to not be able to get through on the phone lines, the first time I was on hold for 20 minutes and couldn’t wait any longer. Second time 40 minutes and then the third time 50 minutes before I could speak to someone. I also emailed the customer services department and someone did call me back the next day, but if you need to speak to someone urgently keep in mind that’s not possible. I’m still on holiday and thankfully not had to use my insurance, but I have peace of mind knowing that it’s available should I need to. I’m currently pregnant and there was no premium for pregnancy with no medical issues.

Easy to use website with lots of… Easy to use website with lots of different companies to buy policy from. Prices seem very competitive. My holiday isn’t until November so hopefully the policy I chose will be fine.

Good, but watch T&Cs Good tool for building your policy from scratch and adding add-ons. There is an add-on for everything, which suggests the basic policy covers almost nothing.. Last year renewal happened without asking me for confirmation. This year renewal was 60% more expensive and had add-ons I didnt remember choosing, so I build a new policy again that only reflects my needs. It does feel like upselling a lot of time. Havent made any claims yet so cant tell how that works.