Excellent, efficient service. After the initial excellent service,I needed to add my partner to the policy. The woman who did this for me was efficient, patient & understanding. We are both pensioners. However I had to wait for almost an hour for my call to be answered.

Good experience Agent was very good and this was the only company who would insure me with an "open" investigation. Main problem was trying to open the account to retrieve quotations as the awaited link to do so never arrived (email/text). Office eventually sorted it but it was a bit of a hassle. Price was around the same as other insurance companies for someone with preconditions and aged 70. Hope I will not have to claim but will be interesting to see how they perform should that happen.

IMPOSSIBLE TO CLAIM IMPOSSIBLE TO CLAIM - I would strongly advise to get insured with a reputable provider. We bought a policy, and had to cancel a trip due to a childs illness. The company doesnt respond to correspondence or request for important information and just delays the process. We have provided - proof of purchase, proof of no-show, proof of cancellation and medical records and still nothing. Please AVOID!

Easy and Fair I am yet to travel abroad and use the insurance, but the set up was easy and the pricing was comparatively good.

Good, but watch T&Cs Good tool for building your policy from scratch and adding add-ons. There is an add-on for everything, which suggests the basic policy covers almost nothing.. Last year renewal happened without asking me for confirmation. This year renewal was 60% more expensive and had add-ons I didnt remember choosing, so I build a new policy again that only reflects my needs. It does feel like upselling a lot of time. Havent made any claims yet so cant tell how that works.