the worse company ever!!! the worse company ever!!!! specialy KEVIN there claim supervisor did not offer any help other then hanging up the phone on my face! a complete ASS####!! now i have a 3500$ warranty that doesnt work for crap! my car its having issues with the diferential and there blaming me for it i bet there just doing that not to pay for my repair! dont buyyyyyy from them look for another company! there costumer service sucks! kevin its a supervisor but he is trash he wont help you!! dont give your money away!! they wont help you!! eduardo leon!

BIG SCAM! DO NOT PURCHASE This is my third Duramax that I have owned, and I have experienced problems with the DEF system on every one of these trucks. That said, I purchased the $3500 platinum coverage for peace of mind, with the understanding that I had bumper to bumper coverage with the exception of general maintenance things like brakes and oil changes. I am currently stuck almost 1000 miles away from home because the DEF injector pump failed. It's bad enough that I'm living in a hotel room for the past two days, but now I come to find out that UCC has denied coverage for the very reason I purchased their warranty in the first place! I am beyond disappointed! What a $3500 SCAM! I spoke with them and they said it wasn't covered because it's an emissions issue which I was not aware wasn't covered. More importantly, the mechanics involved tells me that it is NOT an emissions issue, it's an injector pump which is pre-emissions. Bottom line is, if you don't want the run-around or a false peace of mind, don't purchase this scam! It's no wonder they have such a poor online review!

got off to a slow start but finished strong Got off to a slow start with front end help but a supervisor by the name of Kevin knocked it out of the park and finished strong.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY. when we bought our 2016 Dodge Grand Caravan less than a year ago, the dealer talked us into buying a platinum plan from United Car Care. we were hesitant but finally gave in and spent the $3,000.00 to get the plan. I was in Florida and my oil change time came up so I took it to a local shop. They changed the oil and told me that my cv axle needed replaced. I knew that it would be covered but did not want to get t done in Florida. On my way home I noticed my check Engine light came on and a distinct ticking was coming from the motor so I came home to KY and took the car to my local Dodge Dealer. My dealer told me that the cv axle needed replaced and the boot was wearing on the brake line. They called United and they were told that the cv axle was not covered and they would only pay a percentage of what it cost to open the engine up to diagnose what is wrong. We were sure there was a miscommunication, so we called United ourselves. The man who we talked to was absolutely condescending. He said we should of replaced the boot so it did not wear on brake line and the policy says they don't cover anything that is from a lack of maintenance. He said that they would pay a reasonable amount towards opening up the top of the motor. NEVER AGAIN will we trust a warranty company. I would give UNITED CAR CARE a minus 10 if I could.

Thanks to Kevin R I initially left a very poor review, however after speaking with Kevin R, I have changed my mind. He was very willing to help resolve the concerns for the customer and get the claim approved. Thanks for your help, I greatly appreciate you helping me take care of our mutual customer.