Prompt Service, Good Communication Super was quick to assist with service. When I asked for additional service or a second opinion, they promptly accommodated and were able to help me get my issue resolved. They remained in touch with me during the process and kept me informed.

Our refrigerator started malfunctioning… Our refrigerator started malfunctioning a month ago. We contacted Super and they sent a local provider. They tried to fix it several times, taking a few days between each visit and with no success. Today, a month and about 5 visits later we still have no refrigerator. The service provider was very rude and said they were not able to fix it. We contacted Super several times and tried to elevate the issue but we keep hearing there are no Managers we can talk to. Now they say we need a second opinion before they can pay for a new fridge. Bottom line, it all seems like a big scam.

The best experience with super! Wow! I can’t recommend Super enough! I am an agent who had a client use a Super warranty on their new home. Within the first sixty days of living in their home my client had his entire AC system replaced! My clients were extremely happy and satisfied with the efficient service Super provided. This is why I continue to recommend them to my clients!

Long time user first time reviewer We have had our main house and several rentals covered under Super for the past 5 years or so. We have worked with other home warranty companies in the past and this is the best by far. The app makes scheduling easy and straightforward, the technicians we have worked with have been great and we have especially appreciated the re-calls when work needs another look and replacements when there wasn't a fix. The phone system is a total mess but the people who work there are great to talk to.

THE WORST COMPANY EVER! RUN RUN RUN! This is probably the worst insurance/warranty company. When I filed a claim for a toilet clogging, after the plumber came to service my toilet and concluded that it needs to be replaced. The claim service person at Super called me and told me that it is not covered by the plan due to a lack of maintenance. I asked him that what maintenance I should have done for the toilet not to be clogged. He said sorry it wasn't apart of the coverage plan. And I spent 30 minutes on the phone with him to hear him repeating one message "it is not included in the coverage plan" despite my efforts trying to understand what I should have done differently for the issue not to incur. After talking for 30 minutes on the phone with him, I asked to speak to his manager, he disclosed to me that the call had been recording. He called me to speak with me for 30+ minutes on a recorded line without disclosing the information. When I told him that I understood that California is a 2-party consent state, ie. he had to disclose to me if he was recording the phone conversation; otherwise it is illegal. He said that he doesn't know about that and referred me to his legal department. Eventually, he told me that his manager, with the name of Alicia, will call me back in the next 5 business days. On the 6th business day, his manager, Alicia, called me and left me with a voicemail. I called back but couldnt reach her immediately. I spoke to another person and he told me that he would have Alicia call me back. It has been 7 business days and I still don't have any call back from Alicia. This is how Super is handling their business. They are very happy to collect your monthly payment. But when there is an issue, all they can say is "It is not in the coverage plan" and they conduct business illegally by recording your calls without disclosing it to you. How can anyone trust such a company???