The WORST Home Warranty Company Ever I filed a warranty claim on March 27, 2024 with an urgent request for my refrigerator since it was leaking on my kitchen floor and blowing warm air into the cavity. Super ignored my request and waited three days to send the first vendor who could not repair it due to the requirement of a part. Super then stated they would send a second vendor the next day due to the urgency of my repair request. The second vendor never called and never showed up. Two weeks later I've gotten nothing but a runaround and have lost over $4k between food, the deductible, additional cost for a KitchenAid specialist to diagnose, meal delivery daily, and the cost of the warranty itself. They continue to fail to honor the warranty so I am faced with either: buying a new refrigerator that can be here next day at $2,500 OR waiting two additional weeks for KitchenAid to repair at an additional $1,800 between daily meal deliveries and the cost to repair/parts. Super Home Warranty is filled with experts who are ineptbut highly skilled at creating incredible amounts of stress for home owners. By the way, I'm a real estate broker - don't think for one second that I won't share what they've done. I'll be sure to articulate to ever realtor out there the extraordinary losses I have experienced over the last two weeks and anticipated losses in the coming two weeks. By the way - there is no way to get someone on the line that can actually DO ANYTHING with Super. I am beyond disgusted.

Great Service and efficient! Super was able to schedule my ticket within 2 hours, and had a contractor out within 48 hours to resolve the clogged drain. The App is easy to use, and notifications are sent to keep me updated on progress and scheduling. Once the company got here, they resolved the clog within an hour and were on the way. Since the pipe was a cleared, we have had no issues. All around great service from beginning to end.

This company takes no ownership of the… This company takes no ownership of the contract. I’m still waiting for someone to call me, but everyday I call, their answer is someone will call tomorrow. I have a name of case manager but I can’t call or email him?? Update: Super called me today and resolve my problem. Thank you.

Long time user first time reviewer We have had our main house and several rentals covered under Super for the past 5 years or so. We have worked with other home warranty companies in the past and this is the best by far. The app makes scheduling easy and straightforward, the technicians we have worked with have been great and we have especially appreciated the re-calls when work needs another look and replacements when there wasn't a fix. The phone system is a total mess but the people who work there are great to talk to.

Window Cleaning The Window cleaning company they sent worked out wonderfully - Fast service and they did a great job!