Had my Hot water Heater replaced Before … Had my Hot water Heater replaced Before it went. CAP sent me $125 to help cover the cost. Thank you.

I would prefer not to have the company … I would prefer not to have the company that was sent out They seem to have problems with communication between the office and service people. There was confusion about appointment times and failed to call 30 minutes ahead as requested. Also, despite the fact that I mailed the receipt for the dishwasher some time ago, I haven't received the check for reimbursement.

Home Maintenance & Repair Prior to two years ago, I didn't really believe in home warranty companies. I maintain & repair my own stuff and enjoy the process. When I bought another home last year. having a company was a requirement. So I did my research, and based on reviews and no deductible, I choose Complete Appliance Protection. Used them 3x last year, and it worked out so well that I renewed this year, including washer/dryer and refrigerator. Good thing, because my dryer went out a month later, called them up and they sent a reputable company that I had used last year. Since I'm busy with a new job, it was nice to have it fixed for me and now it was done professionally. I recommend CAP.

Bad company to deal with. Hoops and $1000 aggregate limits Unfortunately, they are not a good company to work with. More hoops to jump through than a circus. I got their premium package for $900, however only covers an aggregate maximum of $1000 on most things. If they decide you need a new appliance only covers a few hundred dollars. I should have read the fine print before signing up. I had an approved claim for $320 for someone to look at a leak I had, they provided an estimate to repair it which was going to cost $2200, and they said they would only cover $680 as I would hit the $1000 maximum reimbursement. They wanted me to do a bunch of work to get the estimate in their format with their information. Too many hoops, not worth the premium. I canceled, and they are prorating and deducting the $320. Not a good way to run a business.

For a AC repair of $1700 For a AC repair of $1700, The following is CP response. Jun ============= Re: Payout (Authorization#ANW1835505 , PO Authorization#POAW190071 ) Dear Jun, We would like to inform you our company has issued the payout of $350.00 towards the replacement and installation of your A/C Evaporator Coil with a new unit, not used. CP will not authorize any more repairs on this appliance. Diagnosis: Non repairable freon leak in evaporator coil Service Company: WSU Services You may purchase your new unit from any authorized retail dealer, so we encourage you to shop around for the best value. You will need to send us a copy of the receipt, which you can mail, fax, or email to the contact information below. Please have the model and serial numbers of your new appliance listed on the receipt. This offer is good as long as you are a customer and your account is current. Your new replacement unit will be covered by Complete Protection. 1532 NE 96th Street, Suite A Liberty, MO 64068 Fax 1-816-792-2009 Should you have any questions regarding this notice, please call our office at 1-800-978-2022. Thank you, Complete Protection 1-800-978-2022