Completely Satisfied Each time I've needed the services of Complete Appliance Protection, the phone has been answered quickly and my needs have been met right away. I couldn't ask for better service, and I often recommend the company to others.

Pool motor went out Paid pool company $350. Warranty reimbursed No complaints

Stoppage service Had trouble with serviceman contacting me back or answering phone. But once I made contact everything went smoothly after that.

Unprofessional scammers I was provided an authorization code in advance and then they denied my claim. What is the point of having a warranty if they just find a way out of it? Their technician "Ashley" stated my authorization code was not an authorization code, despite me reading the email to her. She refused to give me supervisor information and then hung up on me. I attempted to call back twice and no technicians have picked up since. They are clearly a scam company and their employees are unprofessional. My experience does not matter to them, but hopefully my review will prevent someone else from making the same mistake I did by giving them my business. I contacted my realtor, a family friend, so that she and her clients will no longer use Complete Protection. I told every person in the market for a home and/or warranty about my experience too because in this economy, with inflation so high, it's inhumane to take someone's hard earned money, give them false reassurance that they are protected, and then deny a valid claim.

Bad company to deal with. Hoops and $1000 aggregate limits Unfortunately, they are not a good company to work with. More hoops to jump through than a circus. I got their premium package for $900, however only covers an aggregate maximum of $1000 on most things. If they decide you need a new appliance only covers a few hundred dollars. I should have read the fine print before signing up. I had an approved claim for $320 for someone to look at a leak I had, they provided an estimate to repair it which was going to cost $2200, and they said they would only cover $680 as I would hit the $1000 maximum reimbursement. They wanted me to do a bunch of work to get the estimate in their format with their information. Too many hoops, not worth the premium. I canceled, and they are prorating and deducting the $320. Not a good way to run a business.