Too bad I cannot give more than five stars! Too bad I cannot give more than five stars!!! My personal experience with Fetch (PetPlan) and in particular with Joe (Joseph Prater Member Experience Associate) was AMAZING. Very professional, knowledgeable and helpful! Joe provided me with all necessary information and helped to submit my claim online. The whole process was very easy with Joe's help! Highly recommend! M. Y. (Dad to Bonya - 2 1/2 year old cat)

Beware and double check your policy. Petplan added exclusions to policy after it had been issued and did not inform me of there addition. I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.

A+ for Petplan Highly recommend Petplan to all the pet parents out there! All the agents are lovely, and Stacey in particular has helped me out with claims since last year. it's so hard when you need to make medical decisions for your pets but having insurance can help ease our minds and wallets, and that's why I chose Petplan for my 2 cats and dog!

Absolutely fantastic company Absolutely fantastic company, honestly couldn’t say enough good things about them, I wish I wasn’t leaving this review as it means my much loved dogs was unwell but sadly these things happen, petplan was there for me, the bill was no small amount either but it was paid in full without any hassle at all! They are fantastic and I wouldn’t be without it now.

Last year we purchased a Burmese kitten… Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.