Excellent customer service I was having some difficulties with my Petplan account and I called on several occasions to rectify the issues. Although the staff were helpful and patient the problem was a difficult one to resolve. However, when I talked to Stacy she went over and above. Not only did she go to her managers to help assist me she had the problem solved within a day and called me back several times to make sure everything was ok. Also a Manager named Gina was incredible to me too. Thank you

We have a puppy that has allergies We have a puppy that has allergies. So we took her to the Vet and he gave her a shot and prescription to treat the problem. Petplan Pet Insurance spends more time avoiding the claim and keeps requesting more and more ridiculous records. This is NOT the first pet that we had insured, so will be cancelling our insurance and going elsewhere.

My insurance premiums have risen… My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.

Will find any excuse to charge you excesses I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Cannot praise this company enough Cannot praise this company enough. After taking out insurance for my new kitten a few years back he became very ill and required a lot of specialist treatment and emergency vet trips every single claim was paid with no fuss, staff have always answered my questions when I've called. Unfortunately my boy passed away late last year but even then they sorted everything when I informed them. Just got a ragdoll kitten and taken a new ultimate plan out so 3 top plans and I'd never be without. Thank you pet plan!!!