Will find any excuse to charge you excesses I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Excellent customer service I was having some difficulties with my Petplan account and I called on several occasions to rectify the issues. Although the staff were helpful and patient the problem was a difficult one to resolve. However, when I talked to Stacy she went over and above. Not only did she go to her managers to help assist me she had the problem solved within a day and called me back several times to make sure everything was ok. Also a Manager named Gina was incredible to me too. Thank you

Absolutely fantastic company Absolutely fantastic company, honestly couldn’t say enough good things about them, I wish I wasn’t leaving this review as it means my much loved dogs was unwell but sadly these things happen, petplan was there for me, the bill was no small amount either but it was paid in full without any hassle at all! They are fantastic and I wouldn’t be without it now.

My insurance premiums have risen… My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.

Beware and double check your policy. Petplan added exclusions to policy after it had been issued and did not inform me of there addition. I decided to continue the insurance that came with my dog from a well known rescue centre. Petplan put so many exclusions on the policy, that it was pointless having the insurance. Petplan received a vet report saying no health problems with a dog and then exclude every part of the dog practically, and want to charge £700. I don't think so... I have cancelled the policy as it's not worth the paper its written on. It is very evident they do not want to insure animals that come from rescue centres even though they have been vet checked! I cannot think of any other reason for their actions. Also what is more worrying is the deception l experienced. I was sent a policy by email which had no exclusions, was informed that the underwriter would email me if there were exclusions. I got no email from the underwriter. I went online to set up my Petplan login 6 days later only to find they had added about 8 exclusions which covered practically every system of the dog. How sneaky is that Petplan. You are misleading your customers, adding things to their policy without informing them.