Thank you, Stacy, for your assistance Thank you for your assistance, Stacy! Who knew getting my dog’s records would almost be as complex as my own? Today, finally, Stacy said she’d intervene and request those forms on my behalf so that our claims could be processed. 🤞🏾I appreciated Stacy’s patience and kindness. Please thank her for me.

Buyer beware…terrible! Buyer beware….terrible…terrible…terrible! Submitted for a new condition and claims were not paid because they said I did not submit within 90 day period. So that creates scenario that any issues I needed paid were within my deductible. Terrible customer service, tereible app, terrible communication, expensive and worthless when needed the most! Thanks for nothing Petplan or Fetch the dodo or whatever you call yourself these days! Corporate infighting and court fights have ruined this company.

WITHOUT A FUSS!!! WITHOUT A FUSS!!!! As Noel says…..gods sake Despicable company where I funded my cats treatment… still advertising…. Go with Animal friends they pay 💰 like insurance companies should. Stop advertising, it’s embarrassing 😳!

My insurance premiums have risen… My insurance premiums have risen excessively (over £200 this year alone (never claimed in 5 years) won’t budge on premiums so I informed them that I would not be renewing the policy when it was up in a few weeks time. Will be putting any savings made in our new policy into a savings account for any potential vets fees.

Joseph and Elona best customer service I have had my pomeranian insured for almost 3 years now and had to unfortunately call for info on an upcoming surgery. Joseph Prater (Joe) did an amazing job answering all my questions and not rushing me off the phone. I can sense Joe has a passion for what he does and the entire petplan team. I also spoke with Elona earlier in the day who helped set my new pom puppy up for a plan. Elona also reviewed all options with me and even called me back upon my request. Elona and Joe your efforts do not go unnoticed, I hope someone from communications or management can pass this along.